BatchBook User Reviews
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"Easy web based CRM"
BatchBook is a light weight CRM style tool. For lower volume contact management and sales funnel users, this is a solid tool with a reasonable price point. Great for 1-10 person organizations that focus on a small group of prospects / customers.
If you are accustomed to Salesforce.com or an enterprise class CRM, this tool might not have everything you are used too. Customization capabilities are light.
My role is prospecting and managing potential partners for a small software company. By definition, there is a small pool of potential partners, so I don't manage too many relationships and, frankly, they aren't very complex. BatchBook does everything I need it to do, but it took a little getting used to, after growing up on Salesforce.com in an enterprise environment. Contact tracking, communication tracking, calendar management, and managing my sales funnel works fine in BatchBooks. If I were on the front lines and trying to track / manage hundreds of leads or end users, BatchBooks might not be the right tool.
Overall, it is a great fit for what I do. They constantly add new features and, from my experience, are very accessible and open to suggestions and feedback.
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