Absolutely zero customer support.
If you can't find a solution to your problem in their guides you are out of luck. They NEVER respond to emails. My IP was leaked by this outfit. I emailed them about the situation and they suspended my account. I found out that I was suspended when I sent a payment a day early. They emailed back, said I was suspended and my money would be refunded. I never got my money back. Go with a VPN like Torguard. Much better protection and cheaper.
Does what it says. Use the avaiable tools to test your IP address on the PORTS your torrent client uses. You must configure your own client yourself with the correct proxy server and other settings (as documented online, learn to use google...).
Occasionally there are bottlenecks that slows down the connection. Without getting into all the technical specifics, this the penalty you pay for being protected. Deal with it. Besides, it's not that bad if the seeds are good and if you do a side-by-side comparison, you'll likely find them to be fairly close in their mostly-used scenarios.
Does what they say. You must configure your client yourself. If you just download this and think you're good, you're fooling yourself. If you don't know what you're doing, don't do it.
Was working ... key word WAS.
Do not use this service.
Bad customer service.
They point you to a troubleshooter that just runs you around in circles.
A 1/4 start is all its about worth for when it did work.
- Seemed to work fine for about 2 months
- easy to install
- easy connection
- No response after automated confirmation of email receipt.
-Absolutely no customer support with any type of issue
- After signing up for additional 6 months, IP was immediately found.
- No protection, your IP is not hidden
While this service appeared to work at first, it's possible it never did hide IP, and it just took a while for the busters to get around to me. I sent 3 separate emails over a two week period & checked the "emergency" in their form regarding my IP being seen and receiving dozens of threatening emails in 4 days that were sent to both me and to my provider to halt downloading. I not only received no response after nearly 3 weeks, but one of my later requests to refund my payment since they did not do as advertised was promptly shown in the cue as "resolved & closed" which of course it was not, and there was no refund or contact on this matter either.
BT GUARD PROXY works exactly like it should that the others don't. Installed easier and faster than the other 3 companies I tried. Shows proof it's working. Comes with new Utorrent already set and you can download tracker that shows it's new IP. Last but just as important, I am downloading twice as fast as I ever have. This is the best and safest software I have ever bought. Those that are giving it bad ratings are either from when before the new owners made changes or work for competing companies. This product is amazing!
None. It's fantastic.
If you are looking for something to prevent others from finding out what you are downloading...this is the choice to make.
Reply by nonaste on January 13, 2015
Sounds like you work for Btguard. lol
Reply by kushbon on December 13, 2013
Please be careful- This product seemed to work well for me for a couple of months, but it did allow exposure of my IP (just a few weeks ago) and left me open for legal issues. I have sent numerous emails asking for help, advice, and finally a refund to this company within the past month (so very recent) and received no response to any requests. Just a warning to be cautious-- peace!
Reply by Dusty on November 6, 2013
Also, I'd like to point out that I meant no disrespect to former reviewers. But BT GUARD has been taken over by Torrent Freak. When I downloaded and had a question on the product I contacted them and received a reply in less than 90 minutes. It was a friendly helpful reply and it happened faster than when I was with Torguard.
I don't work for BT GUARD but I can honestly say, any past problems before was not experienced by me.
None, i will not say something about a company who cannot stand behind their product with support.
I would not buy this service again. I tried to contact ythem TWICE many months ago with a legitimate support question, and they completely ignored me. I refuse to do business with a company that has blatant disrespect for the people that pay them. If they can't even ACKNOWLEDGE A SUPPORT QUESTION, regardless whether they can help with it, then they are simply a faceless ripoff company and I would NEVER pay them again for such ignorance.
Do NOT buy from these people. They are claiming to provide support but do not have any. They are just taking people's money and leaving them to fend for themselves. When I pay for something I expect at least an acknowledgement when I need to open a support ticket. Their support does not exist at all.
Updated on Jun 25, 2013
None so far
Does not hide IP address as advertised. I signed up for the BTguard proxy service. I'm using Win7 on a Lenovo laptop, the software would install but not properly. There is no encryption. I am not a computer newbie, I went through all their troubleshooting steps a few times, it does not work. there is no response from them via email. I now have a paypal case opened but I think I will probably have to resovle this with my credit card company. If you try their service, use a CC so that you will have some recourse when they rip you off.
Don't waste your time, there has to be a better solution.
Reply by lordkoos on May 28, 2013
UPDATE: After four days, the guy finally got back to me. The proxy service seemed to be working. Then, out of nowhere, I get an email saying my account is suspended for non-payment! This is after I had already sent a paypal payment for an entire YEAR in advance less than a week ago, and was likely in some feeble retaliation due to my asking for a refund via paypal. Luckily I used a credit card for the initial payment so I can get my money back, otherwise I think I would have been out of luck, as paypal is generally useless in these cases. The guy who runs the site is a little pr!ck. I will be looking at some slightly more expensive VPN services instead - Astrill gets good reviews.
Very easy to install
Double billed, refused to return funds and treated like dirt through their customer service. STAY WELL AWAY from them!
Thieves selling a broken product.
Anonymity, great speeds as long as you can find peers.
Cannot use UDP trackers, Also i cannot get the BT encryption to work so i just use my clients.
So far this has been a great purchase. I just finished a download that was steadily at 1.6mb/s. If you are having issues, check your trackers list. BT cannot connect to any that start with UDP. You need to find and add HTTP trackers to your list.
Hasn't done anything yet so can't say anything good about it..
First of all I'm a computer professional and have worked for over a decade in Tech Support so I know what I'm doing.
This software installs fine but then does nothing and doesn't hide your IP. It's probably a simple fix and I think I may have found the problem (looks like the license.txt file is missing.
The Big problem then is their lack of tech support. It's been over 48 hours and no response from either their Support or Sales departments. They don't have a phone number to contact. Not very professional. I don't know what they're going to do in a couple weeks when they get slammed with new people signing up.
Might work, might not. Don't pay for more than 1 month up front because it might not work for you.
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|Publisher web site||http://www.symbianguru.com|
|Release Date||February 29, 2008|
|Date Added||February 29, 2008|
|Operating Systems||Symbian/OS 9.x|
|Downloads Last Week||1|
|License Model||Free to try|