BMC Track-It

BMC Track-It

Average User Rating:
3.0
out of 35 votes

Quick Specs

  • Version:
    11.2
  • Total Downloads:
    129,051
  • Date Added:
    Feb. 18, 2014
  • Price:
    Free to try (30-day trial); $995.00 to buy
  • File Size:
    526.78MB
  • Downloads Last Week:
    12
  • Platform:
    Windows
  • Product ranking:

Publisher's Description

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User Reviews
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Results 1–1 of 1

4 stars

"Does what it promises"

March 18, 2015  |  By Expresso952

 |  Version: BMC Track-It 11.2

Pros

Very configurable.
Support has been helpful
Cost effective

Cons

Missing a few desired features.
Client loads slow.

Summary

Overall the product has delivered as advertised. We're running version 11.4 and have not come across and major bugs as described in earlier versions. The support staff has been helpful in resolving issues and setup was as expected. We had a few problems with the web interface but after contacting support we were able to resolve the issues. There are a couple features I wish were in the product such as auto notification when a ticket is unassigned after a certain amount of time and also scheduling auto assignments for after hours but some of our in house developer are working around the issues. As for the price I compared at least 6 other products and Track IT did deliver more value for the dollar. I'm not sure why other reviewers are complaining about the price, we saw similar solutions for 2 or 3 times the price. There are less expensive solutions such as Jira Help Desk (we use Jira for project management) but after reviewing the product we felt it fell short in several areas and relied too much on third party add-ons. I would recommend getting an eval version and see for yourself.

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Full Specifications

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What's new in version 11.2
Version 11.2:
  • Track-It Mobile for iOS and Android devices
  • Scheduled Reports
  • Public/private Knowledge Base
  • Scheduled work-orders
  • Stop the Clock
  • Time Tracking
  • Work Order Timer
  • First Response SLA
  • Web Services
  • Disconnected Audit
  • Time Tracking
  • Email whitelist & blacklist
General
Publisher BMC Software
Publisher web site http://www.bmc.com/
Release Date November 15, 2013
Date Added February 18, 2014
Version 11.2
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows 2000/XP/2003/Vista/Server 2008/7/8
Additional Requirements None
Download Information
File Size 526.78MB
File Name Track-It!11.2.exe
Popularity
Total Downloads 129,051
Downloads Last Week 12
Pricing
License Model Free to try
Limitations 30-day trial
Price $995

Previous Versions:

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