From BMC Software:
Track-It 11 help desk software is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. Track-It 11 is a complete IT help desk & powerful integrated IT asset management tool at an affordable price. At the heart of Track-It is the Help Desk, which provides you with a view of your incidents, problems and change requests. Track-It helps automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before. Track-It is also more than just help desk software. It's a single integrated suite for IT management that includes Help Desk; Automated Asset Discovery; Active Directory User Importing and Authentication; Asset Management; Change Management; Software License Management; Knowledge Management; End-user self service web portal; IT Purchasing; Loaner Equipment Library; and Dashboards and Reports for metrics analysis and reporting.
Track-It also includes multiple interfaces at no additional charge, including a Windows client, cross browser Web client and a mobile interface for iOS and Android devices. Track-It also offers optional integrated add-ons for remote desktop control, physical inventory bar-coding & end-user satisfaction surveying. With Track-It help desk software, you will feel confident in your ability to improve customer service, decrease response and resolution times and lower your IT costs.