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BMC Track-It

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All User Reviews

Results 1-10 of 32

  • 4.0 stars

    "great help desk software"

    November 14, 2013  |   By abathrick

    Version: BMC Track-It 11.1

    Pros

    Great work order tracking, great inventory tracking, easy to use

    Cons

    the library feature needs some improvement

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  • 5.0 stars

    "Help Desk & asset management made easy"

    October 16, 2013  |   By BDuker

    Version: BMC Track-It 11.1

    Pros

    Workstation discovery and audit tool makes keeping track of your computer assets a snap.

    Inventory management is simple and easy to use as well as thorough and effective.

    Installation is direct and simple, and once installed, there are a wealth of local help documents that can take you step-by-step through nearly all of the features and how to set them up.

    The mobile technician client works great with our iPads!

    The self service website is also very simple and powerful, giving users easy 24/7 access to the help desk and ticket status.

    Active Directory Integrated.

    Cons

    E-mail filter rules are a bit clunky at times.

    Purchasing module lacks some of the features I need, but is decent overall.

    User account security safeguards are almost nonexistent.

    Summary

    Overall, Track-It gives you a wide variety of enterprise help desk & asset management features at a cost that comes in dramatically lower than any enterprise software of it's kind.

    It's wide variety of features make it easily the best product on the market for entry, to mid-level companies.

    Updated on Oct 16, 2013

    IT should also be noted that BMC's software upgrades and updates include and sometimes exclusively focus on content requested by actual licensed users through their online user forum and idea submissions. BMC has been extremely responsive to our suggestions and so far, software upgrades have included two of our own suggested feature upgrades within the past year.

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  • 5.0 stars

    "First-Rate Help Desk and Asset Management Tool"

    September 20, 2013  |   By sgz

    Version: BMC Track-It 11.1

    Pros

    Installation is easy as are the upgrades. Plenty of established reports with the ability to create custom reports. Does a great job for asset management/inventory. Work Orders are easy to create, copy, etc. Web tool is great. Library and Training modules provide many benefits. Priced right. Support is one of the best.

    Cons

    Customizing can be a little tricky if you're trying to be too create. Maybe feature like Contract Management would be a useful module.

    Summary

    We've been using Track-It since 2004 and it's one of the tools we have no intention of changing. It's easy to use and accomplishes important tasks. Integrates perfectly with the vendor we use for after-hours help desk support. Their support team is fantastic. The upgrades always include useful new features.

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  • 5.0 stars

    "Excellent help desk tool"

    September 20, 2013  |   By mdbayless

    Version: BMC Track-It 11.1

    Pros

    Easy to setup, cost effective, hardware and software inventory

    Cons

    if you want the ability to do major customization this isn't for you but if you need a system that works and is straight forward this is it

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  • 1.0 stars

    "NOT recommended"

    April 4, 2012  |   By influent

    Version: BMC Track-It 10.0

    Pros

    Hmm. I guess it does what it's supposed to and has lots of fields and history, when it works.

    Cons

    Constantly having problems with the service/database. Insanely expensive.

    Summary

    Oh the irony of help desk software that's too buggy to use.

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  • 1.0 stars

    "nonenonenonenone"

    November 28, 2011  |   By davidbforbes

    Version: BMC Track-It 10.0

    Pros

    nonenonenone

    Cons

    Won't install if you have more than their version of SQL installed.

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  • 5.0 stars

    "Great product. Been using Track-It since 2004."

    October 24, 2011  |   By sgz

    Version: BMC Track-It 10.0

    Pros

    Provide outstanding tech support. Their team is extremely knowlegeable and ready to help. We use for tracking Help Desk calls, Inventory and Training. Easy to use.

    Cons

    Slow on occassion when Inventory audits are merging.

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  • 1.0 stars

    "Lousy software"

    October 8, 2010  |   By laurechipman

    Version: BMC Track-It 9.0

    Pros

    We use it for bug tracking, and it's better than nothing.

    Cons

    We use it for bug tracking, and ironically, TrackIT is full of bugs.

    Summary

    Web interface locks me out constantly, so I've given up on that. But the regular TrackIT client crashes whenever my VPN disconnects. And whenever it crashes, I get a cascading series of about 10 error dialogs to dismiss. Did they think to do any error checking at all?

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  • 2.0 stars

    "Works (slowly) Kludgy Setup & Lacking in Documentation"

    February 11, 2010  |   By YSLGuru

    Version: BMC Track-It 9.0

    Pros

    It does provide automated functionality & tracking as advertised and it runs on an open SQL Server setup so one can dig into the data if they dare

    Cons

    Kludgy setup (on the DB Side)
    Possible Security Concerns with regards to the database setup
    Often is very Sloooow

    Summary

    The problem with Trackit is its lack of complete documentation and requirement that you as the user "Trust" the software. It runs on SQL Server and the only requirement is that you setup a login with sysadmin level access and the application will handle the rest. As a DBA I can tell you this is asking a lot. It's like letting a locksmith install your locks and alarms and keep the master keys & password for the locks & system himself an dnot give you the ability to know what those are or how to change them. Very unsecure.
    This approach is ideal for small setups that have no true DBA but for all other companies this requirement on the security of the DB server is asking for a big leap of faith.

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  • 2.0 stars

    "Annoyingly slow but does the job."

    August 19, 2009  |   By jm90

    Version: BMC Track-It 9.0

    Pros

    Automatically creates tasks via email (help@your.org) which can be assigned via rules to different users.

    Cons

    Horribly slow. It can take minutes to open a work order, launch or just log in.
    Not worth the wait.

    Summary

    It's an exercise in patience and not worth the wait. It takes so long to launch, log in, and add a new item that its a wast of time. Every time I start a new task, I have to wait for the software to catch up.

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Results 1-10 of 32

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BMC Track-It