BMC FootPrints

BMC FootPrints

Average User Rating:
2.2
out of 4 votes

Quick Specs

  • Version:
    11.6
  • Total Downloads:
    32,724
  • Date Added:
    September 25, 2013
  • File Size:
    Not available
  • Downloads Last Week:
    2
  • Operating Systems:
    Windows 2000/XP/2003/Vista/Server 2008/7/8

Publisher's Description

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User Reviews
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Results 1–4 of 4

1 stars

"Horrible and expensive"

December 10, 2012  |  By nerdreviews

 |  Version: Numara FootPrints 10.0

Pros

It is easy to use. Like a car easy to drive but with numara when you turn left it goes right. Good concept but horrible development.

Cons

Using software deployment is a hit and miss. It doesn't check to confirm that the software it is going to deploy is going to the correct system. It goes by IP address only and the agent isn't intelligent enough to tell the difference or that the IP has changed. It used to work until the changed their schema then they broke it and they are unable to fix it and don't really care to. Not to mention they are way over priced for something that only works 60% of the time.

Summary

Don't get this product. They have no idea where they are heading. I think BMC is trying to kill the product as they support for this product Numara footprints is almost non existent. We talked to the developers in france and they didn't have a clue on how to solve their issues. It was the try this try that approach. We were guessing for over 8 months. Time to shoot this dog.

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1 stars

"Extremely expensive support plans"

June 11, 2012  |  By triple777b

 |  Version: Numara FootPrints 10.0

Pros

The software works good in my opinion for our business, all the techs like the software.

Cons

10K for support with no other options, non-profit, government, don't matter. We called them 3 times in 3 years, that is about $3,333 per call.

Summary

They wouldn't budge and their attitude was take it or leave it.
Well our company has chosen to no longer use this software.

The employee in charge of support plans should be relieved from his job unless he can come up with another solution in my opinion.

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2 stars

"Usability is terrible"

March 11, 2010  |  By Androooo

 |  Version: Numara FootPrints 9.0

Pros

Some configurability.

Cons

Usability is poor. Usability certainly hasn't been a focus for Numara. Can be expensive for what it gives in terms of value.

Summary

There are better options out there.

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5 stars

"mass sender softwear"

March 31, 2009  |  By osuntoyinbo

 |  Version: Numara FootPrints 9.0

Pros

in oder to have the access to mass mailing account

Cons

spam gard i dont nomally like spam mail because it might be unawareness tothe receipent

Summary

inoder to have the access to mass mailing account, why dislike is spam gard.

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Results 1–4 of 4

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Full Specifications

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What's new in version 11.6
BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT. Adopt best practices with the Alignability Process Model Align your services and service levelswith industry best practices. The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include: Request Management Problem Management Knowledge Management Change Management Release Management Go social with integrated social media Monitor social media, including Twitter, for user incidents from the FootPrints homepage. Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can: Read tweets from the FootPrints dashboard Create an incident from a tweet Respond directly to the sender of the tweet through the new address book Twitter field Automatically post status updates to Facebook and Twitter Empowering your end users with MyApps Access MyApps through the Asset Core icon in the systems tray. MyApps delivers self-service directly to your desktop - anywhere, anytime.
General
Publisher BMC Software
Publisher web site http://www.bmc.com/
Release Date May 15, 2013
Date Added September 25, 2013
Version 11.6
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows, Windows Server 2008, Windows Vista, Windows 7, Windows 8, Windows XP, Windows 2003, Windows 2000
Additional Requirements None
Download Information
File Size Not Available
File Name ESM_Comm_NumaraToEloqua_Mar_2013
Popularity
Total Downloads 32,724
Downloads Last Week 2
Pricing
License Model Free to try
Limitations 30-day trial
Price Free

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