BMC FootPrints

BMC FootPrints

Average User Rating:
2.0
out of 5 votes

Quick Specs

  • Version:
    11.6
  • Total Downloads:
    32,742
  • Date Added:
    Sep. 25, 2013
  • Price:
    Free to try (30-day trial)
  • File Size:
    Not available
  • Downloads Last Week:
    1
  • Platform:
    Windows

Publisher's Description

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User Reviews
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Results 1–1 of 1

1 stars

"our IT loves it, but the users hate this p"

November 12, 2014

 |  Version: BMC FootPrints 11.6

Pros

It reportedly provides some great features for our IT department

Cons

... but as users, everyone else hates the tool, which has real problems with usability : search (sucks comparing to that of Bugzilla), navigation (impossible to open more than one window in the browser), notification emails contents (what kind or moron designed it?), impossible to allow other people (like your manager) to access your tickets...

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Full Specifications

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What's new in version 11.6
BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT. Adopt best practices with the Alignability Process Model Align your services and service levelswith industry best practices. The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include: Request Management Problem Management Knowledge Management Change Management Release Management Go social with integrated social media Monitor social media, including Twitter, for user incidents from the FootPrints homepage. Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can: Read tweets from the FootPrints dashboard Create an incident from a tweet Respond directly to the sender of the tweet through the new address book Twitter field Automatically post status updates to Facebook and Twitter Empowering your end users with MyApps Access MyApps through the Asset Core icon in the systems tray. MyApps delivers self-service directly to your desktop - anywhere, anytime.
General
Publisher BMC Software
Publisher web site http://www.bmc.com/
Release Date May 15, 2013
Date Added September 25, 2013
Version 11.6
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows Vista, Windows 2003, Windows 2000, Windows XP, Windows, Windows 7, Windows 8, Windows Server 2008
Additional Requirements None
Download Information
File Size Not Available
File Name ESM_Comm_NumaraToEloqua_Mar_2013
Popularity
Total Downloads 32,742
Downloads Last Week 1
Pricing
License Model Free to try
Limitations 30-day trial
Price Free

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