BIOSAgentPlus User Reviews

CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 117 user reviews

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Results 1-10 of 111

  • 1.0 stars

    "Do it Yourself, Save a Headache"

    October 28, 2014  |   By NetBeezy

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    Identifies out of date drivers - kinda

    Cons

    Everything about the program

    Summary

    I bought the program one drunken night in an attempt to update 4 PCs without having to do all the busy work and installs myself... If you pay for the program you'll find out that the program doesn't do anything... After purchasing the program it scans your PC and lets you know which items are out of date. If you want to update these items you fill out a request form. Then they email you back with a link to just the bios update, something anyone can do on their own. Then you have to also install it on your own... For me, one of the PCs that was out of date and convinced me to buy the program was actually up to date and the other pc wouldn't accept the other bios emailed to me. All in all, its a total waste. If it wasn't for CPUZ I would have never made the purchase...

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  • 1.0 stars

    "Jeez Louise!"

    July 19, 2014  |   By TECHCRZY

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    Everyone knows this software is a scam!

    Cons

    Nothing but a scam! Shame on you CNET! So typical take money from a company and spotlight it no matter the harm it causes your cnet users.

    Summary

    Scam nothing more nothing less.

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  • 1.0 stars

    "deceptive hook line "Bios available" from eSupport"

    February 28, 2014  |   By AmateurMe

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    finds many drivers that could be updated

    Cons

    Empty promise on Bios updates, you only find out there's nothing after you've paid.
    Not free.

    Summary

    The situation:
    4 computers: 1x Dell T3500 with win7 - OS now running on SSD, 1x Sony Vaio Z12 laptop with win7 - OS now running on SSD, 1x Sony vaio vgn-Fe31h laptop with win XP, 1x Lenovo Thinkpad X61 with XP.
    The issue: I needed to know if a Bios update might allow the laptops to run stably on SSD. I didn't have time to search everywhere manually, I thought, but I knew one computer at least had a Phoenix Bios. So I searched the net: Happily, I came across the PhoenixBios website, with a link to eSupport with their BiosAgentPlus "free" software. Installed that on all computers, ran on all. Hurrah, said BiosAgentPlus, BIOS updates ARE AVAILABLE for all my computers! As well as various other driver updates, but BIOS update available is right there at the top. I really would not have expected that, as I had recently checked the Sony support site. Anyway, click on the download update link and ... you see it's not free anymore. $29 for BiosAgentPlus download access and a "FileCleaner" programme. Actually at a discount, apparently. Thanks, guys! Still, with 4 computers with BIOS updates, and all other drivers upgraded as a bonus, not too bad anyway! But first, ..proceed to checkout (equiv.) and oops!..an additional $10 is slapped on automatically for some registry cleaner that I didn't want or select, so back to unclick that well-meant option. Then, paid by PayPal. Then reran the BiosAgentPlus and requested updates for Bios for all 4 computers. I will obtain a link for download, the Software says. So, which might work? Which might not? The sobering answer: no BIOS updates were provided. The reply from eSupport: "BIOSAgentPlus located a BIOS update for a similar model of your computer. However, upon further review, our BIOS update team has determined that the BIOS version currently installed on your PC is the most up to date BIOS available." So, a scam? Oh, yes.. BiosAgentPlus also searches for updates to drivers for other computer hardware. On my systems, it suggested: 1) older intel storage drivers than those already installed, 2) an "updated" HD audio driver that killed audio on the Sony VGN-FE31H, and a device driver (for the same laptop) intended for a Dell system (needless to say, it didn't work).
    My verdict: Save your money, keep your drivers up-to-date through the manufacturer's support sites, or download each driver from wherever at your peril. Either way, there is zero advantage to BiosAgentPlus. Stay away from eSupport.

    Updated on Mar 4, 2014

    Further developments: I contacted eSupport and requested a refund, and I was notified by Paypal two days after submitting the request of a full refund. That's much appreciated, but it would not have been required had the BiosAgentPlus software done a proper job in the first place.

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  • 1.0 stars

    "immediately crashed on start up"

    January 9, 2014  |   By d3g4g4

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    free to download

    Cons

    didn't work on my Acer Aspire X1420, 64-bit Win 7, AMD Athlon II X4 645, BIOS: American Megatrends Inc. P01-B4 11/04/2011

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  • 1.0 stars

    "Free version is a waste of time."

    November 27, 2013  |   By hyperdes

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    NONE AS FAR AS I CAN SEE!

    Cons

    Free version is a waste of time... it scans your machine, then links to a website. You think you might see some useful info about your bios etc etc? Not a bit of it. Just a request to pay before you can see ANYTHING useful! SUCKS BIG TIME! A CON.

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  • 1.0 stars

    "Effects program files on computer"

    September 29, 2013  |   By herrythomas709

    Version: BIOSAgentPlus 2.2013.07.11

    Pros

    Totally waste of time

    Cons

    It is contaminated with virus threats

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  • 1.0 stars

    "DONT DID IT. NO Refunds. Does NOT Work. Guarantee HA"

    April 18, 2013  |   By SWSchulze

    Version: BIOSAgentPlus 3.61

    Pros

    none. They do look pretty convincing but this company is a scam at best.

    Cons

    Not instant, they email you hours later. I was on a tight deadline and that was useless to me. eSupport reps are a at best high school drop outs. and

    Summary

    My emails for my refund. Only my email info was removed. And yes my name is Steven

    -ME-
    Tue, Apr 16 2013 2:09pm

    When I bought the bios updated I thought it would be instantaneous; and it has been too long. I have gone another route to fix my concern. Please refund the Full Amount. I am within my 30 days.
    Thank you,

    Steven

    - staff -
    Tue, Apr 16 2013 2:10pm
    For a refund, please go here:

    www.biosagentplus.com/refund
    Tue, Apr 16 2013 2:11pm - staff
    A BIOS was emailed to you on April 12th.

    here is the email you were sent:

    http://newsletter.esupport.com/cf7842d7889c1305d9c67029a38191a1/....

    -ME- my reply back
    Wed, Apr 17 2013 10:10am

    Refund Category: Product is too complicated

    Comments:
    I just wanted my bios instantly. Why am I waiting? its taking too freaking long.


    - staff reply back, this is word for word -
    Wed, Apr 17 2013 11:41am
    You submitted your BIOS request at 12:25 AM.

    It was sent to you the next morning.

    Did you see the last email I sent you that shows it was emailed to you on the 12th???? Hello? STEVEN???


    -Me-
    Thu, Apr 18 2013 10:44am
    12th???? Hello? STEVEN???

    Rep,

    This is your level of professionalism? Give back my money! I clicked on that click and it just brought me back to your sales pitch Web site. I logged and scanned and it did not update my bios. It was too complicated and I went and bought a new board. Please consider hiring someone with more than a GED and "texting" as their level of English competency to reply back to customers.

    Steven


    - staff -
    Thu, Apr 18 2013 10:49am
    Yes, it brings you back to the buy page, because you are not logged in.

    If you had clicked on that link when i sent it, when didn't you say so in your last email instead of just saying the same thing AGAIN!?

    The BIOS was emailed to you on the 12 within hours of submitting the request. You need to be logged in order to download the file we sent you. If you are not logged in it will show you the purchase page. That's common sense.

    The bottom line, is that we lived up to our obligation and sent you the BIOS well within the period of time we promise. You have no grounds to obtain a refund.


    - ME -
    Thu, Apr 18 2013 11:10am
    "30 Day Satisfaction Guarantee." - Your Web Site

    NOT satisfied, please refund money. That is the only reason I need accord to the terms.

    Thanks,

    Steve


    --------------

    Still no refund and now I am trying to go through my card company. If you need to update your BIOS go somewhere else. Or buy a new board. This is no guarantee on anything, it might not even update and fix your real problem. The Bios is just a part of the problem and they do not understand that concept.

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  • 1.0 stars

    "Inaccurate or outdated CNET review."

    March 17, 2013  |  

    Version: BIOSAgentPlus 2.2010.1.8

    Pros

    I found none because it does not function.

    Cons

    Doesn't function on my computer.

    Summary

    Despite CNET's claim in their review, this DOES require an install (but does not provide a valid uninstall option), installs without giving you the opportunity to escape, is ONLY for Vista and 7 but will install on any version of Win (I'm running XP, it did not function for me, and the splash screen that pops up while installing specifically states that this is for Vista and 7). It does not show the results of any scan, but immediately launches a browser to find updates that it won't ever actually find, does not time out even after an hour of attempting to find them, and simply does nothing other than clutter the registry (three new keys that I've found so far, there may be more) and add an icon to the desktop. If you go to their website, you will see that this is also not free (it costs nearly $30 US). Maybe if it had actually functioned properly it would have prompted me for the money.

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  • 4.0 stars

    "Asset for an aging system; not for the light of heart"

    March 15, 2013  |   By aquarianstargazer

    Version: BIOSAgentPlus 2.2010.1.8

    Pros

    Yes, it starts as a sales pitch, but it's totally worth the effort if you have an aging system & have some mid-level knowledge of computers.

    I've updated 4 systems with this service since 2006. System #1 in 2006 was challenging but successful even though I'd never flashed a bios before.

    Systems #2 & 3 upgraded in 2012 were seamless. Scan on system #4 indicated an update was needed but wasn't - which they admitted & apologized for.

    Scan on system #5 in 2013 (within the calendar yr of purchase) posed a bit more challenging. Required 3x the communication w/ tech support, but ultimately ended up successful - all within a week of the original bios update request.

    So 4 bios updates out of 5 isn't so bad...especially when 3 of them have been within the last year. That's a pretty good ROI.

    I found the best results were when I communicated via the ticket on the e-support website in lieu of replying to the bios update email, which is supposed to work but is WAY slower response time-wise.

    Cons

    My most recent update, which proved to be more challenging than the previous two, resulted in a rather condescending attitude from tech support.

    HOWEVER once they realized that A) I wasn't a total newbie; B) had tried to find a resolution on the manufacturer's website; & C) held them responsible for helping me find the answer since I'd paid for their input - I was provided exactly what I needed without having to look any further.

    Had it not been for them providing the tool needed to install the update, it wouldn't have happened. I can say that with 100% certainty. It's not as cut and dry as their promo makes it seem.

    But not having to determine which bios is correct and which tool to use to update it is totally worth the money on the front end IF you have an aging system.

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  • 1.0 stars

    "This Software is FRAUD-WARE !!"

    February 18, 2013  |  

    Version: BIOSAgentPlus 2.2010.1.8

    Pros

    None regarding the BIOS function

    Cons

    I was told on two occasions that my H.P. XW4400 workstation BIOS needed to be updated. Of course this meant spending $$$ to obtain the purported BIOS upgrade. After spending $$$ I was directed to wait 24 hours for the technical department to review the recommended update. I received an email saying there was an error. My current BIOS was the latest for my workstation. Several months later I found a more recent BIOS available for download from H.P... I downloaded the HP BIOS update and installed it. It had a file date making it the HP update over two years old. I again ran the program and was told that there was a newer BIOS. I followed the update protocol and waited 24 hours again. The company indicated that my BIOS was the latest version. LOL

    Summary

    Save yourself the aggravation and wasted time by avoiding this software.

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