Animoto

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out of 26 user reviews

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  • 1.0 stars

    "Customer Service - WHAT customer service?"

    May 10, 2011  |   By RMGHicks

    Pros

    Slick platform. Great for people who excel at still photography but want the benefits of video without the hassle of becoming a video photographer. Engaging and high quality...So what's the beef...read on

    Cons

    Customer service is a HORRIBLE. There is none. Worse, their videos don't work in Word Press for Internet Explorer - making them USELESS for WordPress bloggers. I tried and tried to get help - got a plug-in that doesn't work either.

    Summary

    Gorgeous videos - but 100% useless to me and the customer service is nothing short of appalling. DO NOT spend big $$$ for the pro system. Over $200 for something that has no support - I don't think so.

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1 reply to this review

  • Reply by TheAnimotoTeam on August 23, 2011

    So sorry to hear you had trouble with Animoto!

    We are aware that currently you can only post the link the video to Wordpress.com blogs from our sharing panel. This is something we are working directly with Wordpress on, and are hoping to offer a solution to enable video posting in the very near future. As an interim solution, you could always export the video to YouTube or Vimeo and embed that into a Wordpress.com blog post.

    Our customer service team has grown significantly in the last few months, so we apologize if you had a poor experience before. Feel free to drop us a line at theteam@animoto.com - we'd love to make this right for you.

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