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out of 27 user reviews

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  • 1.0 stars

    "Customer Service - WHAT customer service?"

    May 10, 2011  |   By RMGHicks


    Slick platform. Great for people who excel at still photography but want the benefits of video without the hassle of becoming a video photographer. Engaging and high quality...So what's the on


    Customer service is a HORRIBLE. There is none. Worse, their videos don't work in Word Press for Internet Explorer - making them USELESS for WordPress bloggers. I tried and tried to get help - got a plug-in that doesn't work either.


    Gorgeous videos - but 100% useless to me and the customer service is nothing short of appalling. DO NOT spend big $$$ for the pro system. Over $200 for something that has no support - I don't think so.

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1 reply to this review

  • Reply by TheAnimotoTeam on August 23, 2011

    So sorry to hear you had trouble with Animoto!

    We are aware that currently you can only post the link the video to blogs from our sharing panel. This is something we are working directly with Wordpress on, and are hoping to offer a solution to enable video posting in the very near future. As an interim solution, you could always export the video to YouTube or Vimeo and embed that into a blog post.

    Our customer service team has grown significantly in the last few months, so we apologize if you had a poor experience before. Feel free to drop us a line at - we'd love to make this right for you.

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