Adobe Reader

A newer version of Adobe Reader is available.

This download is served from an external site

close

NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

Continue to download

Sponsored Products

Or, Learn More About Adobe Reader
CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 1,390 user reviews

Back to product review

Full user review

  • 2.0 stars

    "Confirmed IE exit problem with 9.1"

    March 19, 2009  |   By frustratedtechdude

    Pros

    Free. Opens PDF files.

    Cons

    Bug in Adobe PDF Link Helper which is a Browser Helper Object that everytime I close my Internet Explorer 7 browser I receive an error pop up message. This still occurs even after uninstalling and reinstalling Adobe Acrobat 9.1 software.

    Summary

    I can confirm that this is definitely 100% a problem with the Adobe PDF Link Helper which is a Browser Helper Object. The error problem occurs even after completely uninstalling Adobe Reader 9.1 and then reinstalling it.
    Every time I close my Internet Explorer (Version: 7.0.5730.11) web browser I get the following pop up error:

    Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    Clicking on the data error report link shows:
    AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown
    ModVer: 0.0.0.0 Offset: 02167c81

    Event Viewer has this Application Event ID: 1000
    Faulting application iexplore.exe, version 7.0.6000.16791, faulting module unknown, version 0.0.0.0, fault address 0x02167c81.

    File Location:
    C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

    Registry keys and dependent keys (found by searching for AcroIEHelperShim):
    18DF081C-E8AD-4283-A596-FA578C2EBDC3
    77AB4812-5411-4EA9-8437-77AD0F230302
    2991F100-D9C3-4243-82A2-A718747FC0CF
    00020424-0000-0000-C000-000000000046
    FDA6EEC2-325B-4E8A-A8C7-1C75DFBE72D5

    It seems the only way to fix this problem is to disable the Adobe PDF Link Helper Browser Helper Object in Internet Explorer.
    This can be done by choosing Tools-->Internet Options-->Programs tab-->Manage add-ons button-->Click on Adobe PDF Link Helper-->Disable-->OK.

    I would hope Adobe will be addressing this important issue and provide a fix soon! I am a software developer myself and wasted too much time on figuring out this problem. I wonder how frustrated non-computer savvy users are when they experience these IE shutdown problems due to this.
    I am guessing this bug was introduced due to the rush to get the latest security update implemented.

    Reply to this review

    Was this review helpful? (5) (0)

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for Adobe Reader 9.1
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel