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CNET Editors' Rating 5.0 stars


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  • 2.0 stars

    "Confirmed IE exit problem with 9.1"

    March 19, 2009  |   By frustratedtechdude


    Free. Opens PDF files.


    Bug in Adobe PDF Link Helper which is a Browser Helper Object that everytime I close my Internet Explorer 7 browser I receive an error pop up message. This still occurs even after uninstalling and reinstalling Adobe Acrobat 9.1 software.


    I can confirm that this is definitely 100% a problem with the Adobe PDF Link Helper which is a Browser Helper Object. The error problem occurs even after completely uninstalling Adobe Reader 9.1 and then reinstalling it.
    Every time I close my Internet Explorer (Version: 7.0.5730.11) web browser I get the following pop up error:

    Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    Clicking on the data error report link shows:
    AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown
    ModVer: Offset: 02167c81

    Event Viewer has this Application Event ID: 1000
    Faulting application iexplore.exe, version 7.0.6000.16791, faulting module unknown, version, fault address 0x02167c81.

    File Location:
    C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

    Registry keys and dependent keys (found by searching for AcroIEHelperShim):

    It seems the only way to fix this problem is to disable the Adobe PDF Link Helper Browser Helper Object in Internet Explorer.
    This can be done by choosing Tools-->Internet Options-->Programs tab-->Manage add-ons button-->Click on Adobe PDF Link Helper-->Disable-->OK.

    I would hope Adobe will be addressing this important issue and provide a fix soon! I am a software developer myself and wasted too much time on figuring out this problem. I wonder how frustrated non-computer savvy users are when they experience these IE shutdown problems due to this.
    I am guessing this bug was introduced due to the rush to get the latest security update implemented.

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