Acronis True Image Home

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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 726 user reviews

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  • 1.0 stars

    "Gone downhill"

    August 11, 2011  |   By CY973

    Pros

    It will back up if it is working.

    Cons

    Horrible user interface
    Stops working for no reason
    Validation abends

    Summary

    I used Acronis True Image for many years. When we got new PCs, we bought 3 copies of True Image Home 2011. Horrible interface! They don't understand the KISS motto. During the initial backup, it took more than 30 hours to validate my backup. Finally they issue a fix. But now, on scheduled backup the last steps abend. Supposedly, removing the validation step on the scheduler will fix the problem. On top of that, I ran True Image only once on my laptop. Now, it won't start. I click on the icon, the actual program, etc...nothing happens. Since I got the software in May (I know, every PC should be on a backup schedule), tech support won't help me. So not happy with them at all.

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1 reply to this review

  • Reply by Acronis__Support on August 11, 2011

    Hello CY973,

    Thank you for sharing your experience with Acronis software. My name is Anton and I am writing you on behalf of Acronis Customer Central.

    I would like to help you with resolving these issues. Would it be possible for you to post the last five digits of your Acronis serial number here? I will be able to find you in our database and reach out to you in person.

    Thank you.

    Best regards,
    Anton Deev
    Acronis Customer Central

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