Scan & Fix 50 registry issues FREEAcronis True Image Home 2011 User Reviews
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"worst version yet"
Version: Acronis True Image Home 2011
Pros
none terrible crashes
Cons
use norton ghost 15
Summary
norton ghost 5 alot better never failed yet
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"Horrible, insulting, dumb interface"
Version: Acronis True Image Home 2011
Pros
Can't think of any.
Cons
What a horrible interface. Acronis thinks their uers are dumb.
Summary
I've used versions of this program for years, and loved it. It used to be rock solid. But this interface, new for True Image Home 2011, is so dumbed down as to be insulting. There's not even a button to switch to Restore mode!!
How about seeing a message that says 'not backed up yet' and another one that says 'the backup has completed'? OK - pick one - has it worked or not? Not exactly reassuring, is it.
I can't restore my entire laptop, even though I have several supposed full backups. And I can't restore my USB stick drive, either. And I'm not happy.
I'm looking elsewhere for a backup program. -
"A waste of time and money"
Version: Acronis True Image Home 2011
Pros
30 Money Back Guarantee
Cons
Terrible Interface that's confusing and poorly designed.
Backups are EXTREMELY slow...4+ hours to backup 30MB Outlook pst file as compared to using Goodsync which backed up 54GB in one hour.
Restores are hit and miss which gives you no confidence.Summary
I've used Acronis Backup for many years and after ver 10 it has been all down hill. 2011 has way too many issues to deal with and there are better options out there.
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"Neither 2010 nor 2011 would launch, dll hell."
Version: Acronis True Image Home 2011
Pros
If it works, I heard it is easy to use.
Cons
Very intrusive dlls may conflict with other dlls on your laptop. Both 2010 and 2011 versions were using msvcr80.dll build 8.0.0727.4053, was supposed to use 8.0.50727.762 according to the installation manifest.
Summary
Poor customer support that provides canned answers. You explain to them what you tried and their response indicates that they haven't read your email. If you buy it from a 3rd party site and receive the product 2 weeks later, those 2 weeks count against your 30 day support trial. I proved beyond a shadow of a doubt what was happening technically and they would not admit that it was a bug in their software. Instead, they wanted me to buy a per-request incident support contract.
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"Oh my - what have they done?"
Version: Acronis True Image Home 2011
Pros
Officially supports Win 7 x64
Cons
Unreliable - not sure if it even does anything - I haven't got that far.
Summary
**** Z E R O S T A R S ****
First off - @CNET Editors, your review is about 2010 but the screenshot is 2011. So which is it? Same deal with some of the other reviewers who are clearly describing older versions.
My wife's laptop got infected by something dreadful and she could have literally lost her business but I had backups, right? Only a week or so old. 2011 insisted they were corrupt (I validate all of them). None of the ones created by 2011 (going back 9 months) were usable. But...one created by version 10 (not 2010) was just fine and so I had to restore it. I did so to a new drive and had to set about the painful process of manually finding the updated files etc. Starting from scratch was not an option. Took three days to get to that point - even took a day's vacation. With all in place I set about creating a rigorous backup regimen for three computers using 2011. The plan was to have them all backup overnight to a fourth computer whose sole job in life was to store data on an external drive. User requirements for backup software don't get any more basic than that.
When you define a backup and tell it to start, all you get is a message saying "not backed up, press Backup Now". But, the icon in the system tray shows it is doing something - who knows what. Checking the log shows the back up is in fact underway. I have about a dozen partitions on one PC. If I tell 2011 to back up just one, it insists on doing a precheck on all partitions which takes more than an hour - and that's before any data get sent for archiving. I could almost sorta live with that but even when I could create a backup (to a local or remote drive), it was a crapshoot as to whether or not 2011 would think it was corrupted.
I had hoped to use the Non-stop Recovery, too, but it can only work with physically-connected media (Acronis do state this but in a very unclear way). I spent a morning setting up my network for this. So, instead, I opted to try the normal backup way of doing things also to the network drive. Nope. Wouldn't work. It kept asking for authentication credentials to connect to the network drive. But why? It was already connected and mapped. Even with the credentials it wouldn't work. The only way to make it work was to create an admin account on the remote PC for every user on the other ones. ***. So, now I am stuck with using local media for the Win 7 machines - not much good if there is a severe failure (fire, spillage, surge etc etc). I allowed one user an admin account on network drive PC - my wife. At least I could back up her computer to a remote drive. Well, no as it happens. All attempts kept giving an error message along the lines of having poor quality media (huh?). So, no ability to back up to a server AT ALL.
The reason I upgraded from 10 to 2011 was the Win 7 support. After all, 10 doesn't work on 7. Well, actually it does. So I have removed 2011 from all my PCs and reinstalled version 10. Guess what? Works flawlessly. The interface is better and you get more control. If I had known that 10 can work on Win 7 I would never have upgraded and I could have restored my wife's laptop with a very recent image in less than half a day. Instead, I wasted hours and hours (days in fact) fighting one hurdle after another. At the very same time I was having similar issues getting the latest version of Avast! to work but that's another story.
How many of the reviewers here giving high ratings have had to actually use the software for real? i.e., not just create backups and think that's it but restore to a genuinely hosed system that has to go flawlessly in a matter of hours and without needing a degree in computer science to figure out why you are about to lose your business because of a buggy piece of junk that simply does not work.
BOTTOM LINE: Backup and AV software are the two most important and you must be able to trust them to do their jobs. TIH 2011 fails in spades. Roll back to 10 (not 2010) if you can and you'll come up trumps.
**** Z E R O S T A R S **** -
"AVOID ACRONIS 2011 AT ALL COST!!"
Version: Acronis True Image Home 2011
Pros
Seems to work just fine ... at first.
Cons
Started receiving error messages on 2nd day including "Operation Failed" warnings on every re-boot. Finally, on 3rd day I started getting blue screens and then it corrupted my entire NEW Win7 installation.
Summary
This is a horrible product which obviously did not go through any system testing before being released. Avoid this product no matter how cheaply you can get it. It will cost you your entire system!
I appreciate your reply, and it sounds responsive on the surface, but it doesn't address the serious problems with the product.
Updated on Jun 21, 2011
Your recommended solution for "Operation Failed" warnings (http://kb.acronis.com/content/22114) is to simply turn off notifications. Of course, this doesn't fix the problem, but merely ignores them. That would be the same as placing a piece of tape over the "Check Engine" light on your car.
As for BSODs, this occurred on a brand NEW Windows 7 installation. The only incompatibility could be between Acronis TI and the OS itself.
From the numerous negative reviews, it is clear that there are fundamental problems with Acronis and Windows 7 64-bit. After some research, I now realize that I can use built-in Win7 functionality for all my Backup & Restore needs. It is actually quite flexible. My only regret is that I wasted $40 on Acronis because BestBuy won't return opened software. Will you refund my money? That would be standing behind your product. -
"Crashes - Crashes - Crashes"
Version: Acronis True Image Home 2011
Pros
Most flexible, full featured BU yet ---When it works!
Cons
I have suffered using v9, 10 & 11 of this product.Googled it and I'm not alone! Little or no response from Tech Support to the many complaints. They have yet to fix major bugs that kills what be a great product.
Summary
If it didn't keep locking up and crashing Windows 8 & 9 it would live up to the Editors rave reviews.
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"Log says it worked fine. Backup is empty however."
Version: Acronis True Image Home 2011
Pros
Sometimes it actually makes a backup. Has a search function for the program itself. It says it can keep multiple backups. The logs display any errors that occurred.
Cons
It randomly fails to make a disk image. Under "My Backups" it doesn't list all of the backups it made.
Summary
I downloaded an update, hoping it would fix the problem. It didn't.
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"I Signed Up to CNET Just to Write This Review"
Version: Acronis True Image Home 2011
Pros
Acronis Support staff are probably the most polite you will ever come across
Simplified interface, nice to useCons
Product is riddled with bugs and in some cases dangerous to use
Universal Restore never worked
Partitioning through Acronis corrupted drives and actually prevented my PC from booting
Support, while very polite and respectful, was at best mediocreSummary
I created an account with CNET only to describe my nightmare with this product. I've been an IT professional for over 15 years and I've never had such a terrible experience with a software product.
I only bought the product to use their "Universal Restore" option, which is supposed to migrate an installed OS from one PC to a completely different PC. I have a dual boot WinXP and Win7-64 system. The new PC I bought was built by Puget Systems (beautiful machine and top notch company!!).
The first thing that went wrong was Acronis would corrupt the drives it touches on the new PC so badly, that they not only disappeared from the BIOS, but my PC would not even post! For a week I thought the motherboard was dead and was troubleshooting that. Then finally I tried disconnecting the drives that Acronis touched and voila, no problem booting. I had to physically remove the drives from my system, install in a USB drive enclosure, boot into WinXP and THEN connect the USB drive only to wipe out the crap that was put on there.
Then, my restores would never work. Always got an error immediately. Finally I discovered that the backups I made through a USB-connected drive would always corrupt. This was despite Acronis happily declaring "Backup Complete!" on my old PC after running for half an hour. I had to purchase an eSATA based enclosure to finally get a solid and verified backup.
And finally, the "Universal Restore" NEVER WORKED. This I spent a week and a half on, trying every method I could think of, or suggestions on the hundreds of bug posts in their forum. Every time, it would run for 30 minutes, and then finally finish with "Recovery operation failed". No other error message, no other error events in the log indicating WHY it failed, just that it failed.
After three weeks of not being able to use my brand new PC and having it sit in pieces on the floor (because every time I attempted a restore, I had to physically remove the drive from my PC just so I could boot it again), I gave up. This is also with attempting to work with Acronis support, who, while very polite, kept me running around with "try this ..." and "try that ...", but in the end did not provide any meaningful help. I have just put in my request for a refund.
This may have been a good product at one point, but based on my experience and lots of others here at cnet and other forums, Acronis' quality control and design has willingly unleashed a badly crippled product, torturing they're loyal long time users and any unfortunate new customers, like myself, with a bug-ridden and dangerous product that potentially sabotauges their systems and data.
I've also noticed that Acronis support staff polls these reviews and replies to every bad one. I do have to give them credit, they are trying. And they have moderators and experienced users on their forums who are also very helpful. However, a bad product is a bad product and I'm done with it. Perhaps at some point in the future they will restore the stability to the software and make a good product again, but for now, the 2011 version is just poison. -
"AceBackup is better"
Version: Acronis True Image Home 2011
Pros
Acronis made a very solid impression to me. However, I am using it only for creating mirrors of my harddisk, because my old tool Norton Ghost is not compatible with my current OS
Cons
Creting backups with Acronis makes no sense. You can purchase today a harddisk with 2-3 tb for a few $. No serious person would deal with incremental backups etc. Just make a clone on your harddisk.
Summary
I prefer Acebackup which can encrypt my files (and file names) and it is free.
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