Acronis True Image Home 2012

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  • 1.0 stars

    "Product Keeps Breaking"

    May 5, 2012  |   By dr76

    Pros

    None at all.

    Cons

    Broken software
    Terrible support
    Waste of time

    Summary

    The software stopped working for no apparent reason, and the incremental backups and full backups would constantly "hang" and never start. I contacted support about the issues I was having, and they sent me some drivers to install. This appeared to work temporarily, and then the problem started happening again only days later. Since it took a tremendous amount of time just to get support the first time, I was reluctant to contact support again.

    When I did try contacting support again, they refused to help me. I was told that I was past their 30 day support window and they refused to honor the fact that my issue was brought to their attention after my initial purchase.

    So instead of taking responsibility for selling a broken piece of software, they wanted me to pay for support on a piece of software that never worked from day one. Since I was already stuck with broken software that never worked in the first place, there is no chance I was going to give them another dime.

    I would not recommend this company to anyone for any reason.

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    Was this review helpful? (2) (0)

1 reply to this review

  • Reply by Acronis__Support on May 16, 2012

    Hello dr76,

    Thank you for taking the time to share your feedback. We really appreciate it and hope to be of assistance for any questions you may have.

    My name is Anton and I'm writing you on behalf of Acronis Customer Central.
    I'm very sorry that you have experienced difficulties with our product and support and I would like to offer you our assistance.
    Could you please get back to me with your case number so that we can review the case.

    Please let me know if I can assist you with anything else today.

    Best regards,
    Anton Deev
    Acronis Customer Central

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