Able2Extract

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CNET Editors' Rating 4.5 stars

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out of 72 user reviews

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  • 1.0 stars

    "This company is SHADY - avoid at all costs."

    May 14, 2012  |   By Steven_Singer

    Pros

    None. Company website said my credit card was declined twice, turns out that both attempts were succesful but the "company" and never sent me the key. Read below....

    Cons

    If your experience is anything like mine, this "company" will charge you twice while telling you that the card was denied both times. However, the charges will go through but they will not send you the key to unlock the software. When you try to call them to straighten it out the "company" will not pick up the phone. They also will not respond to your credit card company when they attempt to resolve the problem. Shady shady shady.

    Summary

    As of this writing I will need to wait 4 business days to get my money back. Again: The company website from which I ordered told me TWICE that my card was denied. Although I suspected a software glitch I later noted that my credit card was indeed debited. I have still not received a key and I cannot get a refund for a few days.

    After reading previous comments and taking into account my own experience, I would avoid this company entirely.

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1 reply to this review

  • Reply by Able2Extract on May 18, 2012

    Hi Steven,

    We've taken your criticism very seriously and have looked into the issue.

    Our analysis indicates that the issue you experienced is extremely rare and was the error of our credit card processing company. Your card was rejected due to verification issues and thus, we did not issue a license key to you. When the card was declined, a processing system error charged you twice. The error has been corrected though and you'll get a full refund in 1-5 business days.

    As for your comment that we are a shady company, please note that we've processed hundreds of thousands of transactions online over the years with very few issues. Almost all of the Fortune 100 are our customers. Our company has an A+ Better Business Bureau (BBB) rating over the last 7 years. We value our customers and would never put your data at risk.

    Please call: 416-920-5884 or email: cs@investintech if you wish to discuss this further. We deeply apologize for the poor experience.

    Thank you,
    Keith, Co-Founder

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