AVG PC TuneUp User Reviews

A newer version of AVG PC TuneUp is available.

This download is served from an external site

close

NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

Continue to download

Sponsored Products

Or, Learn More About AVG PC TuneUp
Average User Rating stars

out of 77 user reviews

Back to product review

All User Reviews

Results 1-10 of 39

  • 1.0 stars

    "Worst Program in the World? Could be."

    July 12, 2014  |   By PandaMan06

    Version: AVG PC TuneUp

    Pros

    What pros?

    Cons

    Everything. Thanks to AVG PC TuneUp (2014), I am out +$250 for a software service warranty and external DVD drive for my Lenovo IdeaPad Y500 gaming laptop.

    It is now rendered useless and unbootable. Currently I'm waiting on a OneKey Recovery CD so I can attempt to save my data, roll back to Windows 8 (cause 8.1 messes up the Metro Apps), and restore my machine back to its glory days.

    I can't pin-point the particular issue that AVG did to my machine. It could be a change to the boot process, the edit/removal of a registry value, or a hung process during the "scan and clean" step during the boot. Or even something else.

    Summary

    ALWAYS backup your computer. If you only have a flash drive, then back up what's most precious to you (you can always download and reinstall programs).

    DO NOT TRUST OR USE THIS PROGRAM. There are several programs out there that are free and proven to work WITH your machine, not AGAINST it. Brands like ioBit, Piriform, Auslogics, and many more provide great results. AVG's only specialty is anti-virus, not for PC maintenance outside their own realm.

    Apparently this is a recurring thing since 2011, meaning that they've done NOTHING to improve their cleaning/tweaking process. They can either research and actually learn to fix issues, or they can discontinue to program (which I recommend they should do).

    Lenovo Users: If you're trying to recover and save your data, you'll need a OneKey Recovery CD and an external hard drive. Talk to Lenovo in acquiring one.

    I would NOT recommend this program to even exist in our cyberworld. Save yourself the headache, frustration, loss of data, and even money.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "Free tuneup is deceptive"

    July 2, 2014  |   By gmswenson

    Version: AVG PC TuneUp

    Pros

    Seems to speed up PC until free trial is over after 24 hrs, then it's worse

    Cons

    AVG advertised that you could run the program once a year for free, they did not say that the program would attempt to return your PC to the same level previous to your trial - it actually made my PC perform far worse after the 24 hour trial was over - it took me several days to even get internet access back. I emailed their support (from my phone)- they suggested I run the program to restore files, but in order to do that I had to buy it! No thanks, I am now getting rid of all the AVG software on my computer.

    Summary

    Don't try the free tuneup!!!!

    Reply to this review

    Was this review helpful? (0) (0)

  • 5.0 stars

    "Learn to use"

    May 1, 2014  |   By SammerJammers

    Version: AVG PC TuneUp

    Pros

    It has saved my computer for many years aslong as it is not doing something it does not slow computer down when you are in the middle of a task don't try to do fifty other things its common since it takes high cpu because it is fixing your computer I have been using since 2011 on all my computers it does wonders on my oldies like my dell 2400 it runs as fast as it possibly could when befor I was having problems even opening a folder and pc freezing after I ran avg pc tune up it runs so much better I no longer want to throw it across the room. now for my 6gb ram 1 tb hard drive dell it helps aswell I don't have slow issues with it anyways but it fixes a lot of the problems I have had with it over the last couple years. I have never had problems opening the interface or running any tasks as I have seen in comments except for my dinosaur of a computer some times it takes longer to clean up the recovery tool (rescue center)is awesome I have saved my computer many of times I recommend.

    Cons

    old computers may take longer to run yet its probably the computer not avg

    Reply to this review

    Was this review helpful? (0) (1)

  • 1.0 stars

    "Slows the computer more than it speeds it up"

    April 29, 2014  |   By rodrupp

    Version: AVG PC TuneUp

    Pros

    Helps manage background processes and startup programs well. Decent user interface.

    Cons

    Consumes a HUGE amount of memory. CPU usage was constantly over 50% while it was on. Takes some 5+ minutes just to open the user interface. Many of the features take even longer to load. Computer completely freezes until it finishes loading.
    Every bit of speed you get from cleaning up your system is used up 10x by the TuneUp itself.

    Summary

    Do NOT use. Slows computer down completely.

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "Bait and switch with no customer support"

    March 2, 2014  |   By MrNeutron777

    Version: AVG PC TuneUp

    Pros

    Purchase from this company if like to be the victim of bait and switch scams and enjoy getting the the runaround when you try to get customer service.

    Cons

    E-mail advertising is a bait and switch scam.

    Impossible to contact customer support.

    Summary

    I have used AVG anti-virus for several years without incident. Yesterday I got an e-mail from AVG advertising PC Tuneup for $23.32. A link in the e-mail took me to the site where the price was $26.65.

    I tried to resolve the issue by:
    1) submitting a question online to "Julia" - no results
    2) online chat - no operators available
    3) calling the support number - recording directs me to the website
    4) replying to the e-mail - e-mail failed

    Reply to this review

    Was this review helpful? (2) (1)

  • 1.0 stars

    "DO NOT USE !!!"

    February 10, 2014  |   By Lord_FuzzyWhiskers

    Version: AVG PC TuneUp

    Pros

    None, not a single good point

    Cons

    Destroyed my Desktop, Made my 2nd HDD undetectable by (even when it was tried on another machine !)

    Summary

    AVG Tech Support - forget it !
    They haven't a clue !

    Reply to this review Read reply (1)

    Was this review helpful? (1) (1)

  • 1.0 stars

    "Costly experience using this product!!!"

    February 3, 2014  |   By TAZZiiee

    Version: AVG PC TuneUp

    Pros

    did not find any pros

    Cons

    the product; deleted things without my knowledge; it altered programs; it blocked things all without my knowledge.. the worst was it stopped System Restore from working period and deleted all my restore points.. Several programs were missing key files so stopped running.

    Summary

    this product messed up my computer so badly I had to take it in for repairs... costly repairs!!! Sorry I ever trusted it!! And I did not just use the free version I actually paid for this piece of crap!

    Reply to this review Read reply (1)

    Was this review helpful? (2) (0)

  • 1.0 stars

    "WOULDN'T EVEN GIVE THIS 1 STAR! WASTE OF TIME AND MONEY"

    January 22, 2014  |   By cindyt841

    Version: AVG PC TuneUp

    Pros

    THERE ARE NO PROS

    Cons

    Slowed my computer down tremendously and screwed with my Windows Search Engine

    Summary

    DO NOT USE THIS PRODUCT!

    Reply to this review Read reply (1)

    Was this review helpful? (1) (0)

  • 1.0 stars

    "BAD! BAD! BAD! STAY AWAY FROM THIS PRODUCT!"

    January 9, 2014  |   By HoneyKira

    Version: AVG PC TuneUp

    Pros

    Absolutely none!

    Cons

    This useless piece of crap has worsened my computer's performance which operates slower than ever before! When I'm on the internet, I have to wait L-O-N-G-E-R for pages to load and then I have to wait even more for the hourglass icon next to my cursor to disappear so that I can start to use it! I'm constantly clicking at things with my cursor and nothing happens! What a waste of my time!

    Summary

    I purchased this program along with the AVG Anti-Virus software and both products are a BIG waste of money! DON'T WASTE YOUR MONEY ON ANY AVG PRODUCTS!!! And AVG's support is non-existent!

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "Do NOT use!"

    January 5, 2014  |   By trx_trier

    Version: AVG PC TuneUp

    Pros

    None that I can suggest! If I could give zero stars I would!

    Cons

    Wrecked my laptop - looped re-boot. Complete re-install by PC Repair company required!

    Summary

    Like the other bad reviews above (which I didn't see until after the event!), this piece of rubbish wrecked my machine. I installed it, and like others, on re-boot it stalled on the scan. I eventually got re-booted by really quickly clicking the F-key (a very very brief flash of a message comes up at the start telling you that you can skip the scan by clicking the F-key, F1 I think!).
    I then tried to uninstall the program....and it wouldn't!! I eventually got onto AVG Helpline/online chat, who tried to help. They wanted to remotely access my laptop (which I wouldn't allow - I don't trust someone wanting to do this unless I know them well!!). They then sent me a like to a Removal Tool, which initially also wouldn't work. Then for no reason it did start to work and went for an auto re-boot.....disaster!! My laptop went into a constant re-boot cycle and would not start - I kept getting the 'new' windows 8 blue screen saying that there was a problem and would have to re-boot....and it did, again, and again.....infinite loop....boot, blue screen, re-boot.
    Luckily I have an iPad and got back onto AVG support online. They had no idea how to help - they kept on about Safe Mode, which is not as simple as pressing F7 anymore. They wouldn't listen when I said that the boot never got as far as a sign in for safe mode under the new Windows 8. They kept sending suggestions that were simply 'cut&paste' from some internet search they had done.
    I was eventually told that they would have to pass it on to their Research Team who would email me....no other solution was given, and they basically cut off the online support chat (I kept a copy of it!). I was left without a laptop for my work! I emailed AVG right after this to complain and they were of no help when they eventually replied to the email, blaming Windows 8 - when it was their Removal Tool that had done the damage. I ended up having to get my PC Repair store to re-install everything on my laptop. Luckily they could retrieve most of my data.
    I emailed AVG again to say that they would have to pay for the repair and also demanded some sort of compensation for loss of work.
    I have heard nothing from them.
    I would have been a great promoter of AVG, and I am also a paying customer, having AVG full Internet Security....however, not any more! I will not be paying ever again for an AVG product, nor will I be recommending it to anyone. It is such a pity that a once great company like AVG can let their name be attached to such a program, and then basically ignore a customer!!

    Reply to this review Read reply (1)

    Was this review helpful? (1) (0)

Results 1-10 of 39

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for AVG PC TuneUp
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

You must be 13 years of age or older to submit personal information to CNET Networks. In compliance with the Children's Online Privacy Protection Act of 1998, CNET Networks does not accept name and e-mail address information from users who are under 13 years of age.

All submitted ratings and written comments become the sole property of CNET Networks, Inc. (CNET) and may be used at CNET Networks' sole discretion. Ratings and written comments are generally posted within two to four business days in batch groups, not in real time. However, CNET Networks reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not CNET Networks, are responsible for the contents of your submission.

CNET Networks is not responsible for the content of the publisher's descriptions or user reviews on this site. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. CNET Download.com does not sell, resell, or license any of the products listed on the site. We cannot be held liable for issues that arise from the download or use of these products.

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel