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"Doesn't protect/Poor technical support/no refund"
Pros
Until January 1, 2012, I had very high praise and regard for AVG. Please review my summary.
Cons
After January 1, 2012, AVG reported I was not protected.Please review my summary.
Summary
I regret having to give AVG such a poor report card. until January 1, 2012, I had very high praise and regard for AVG. After January 1, 2012, AVG reported I was not protected. I made multiple contacts with AVG and twice sent Diagnostic information to AVG with promises of 24-48 hour response from a "senior technician." We never received a response. I was very frustrated with the lack of response and anxious over my computers and devices not being protected. AVG Reps, including managers, apologized profusely and assured me they had escalated this into a "top priority." When AVG couldn't fix the problem (NDIS Driver not found) they offered to refund my money (I was paid up through 2014). I took them up on their offer and then received an email stating they wouldn't do the refund. I am very disappointed with AVG and cannot in good faith recommend their current product or service to anyone.
