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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 24,565 user reviews

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7 of 26
  • 1.0 stars

    "Customer Service does not match program advertised"

    May 15, 2009  |   By aswanjaguars

    Pros

    Downloaded and tried to install this program. Installation failed and is corrupted. It will not complete the installation and it will not remove from the computer.

    Cons

    Downloaded and tried to install, Installation failed and is corrupted. It will not complete the installation and it will not remove from the computer.

    Summary

    Customer service and assistance email address will not respond to attempt to help with this problem. This program continues to try to finish the installation by asking for a reboot. When it ask for the reboot it will terminate whatever program I am using at that time, kicking me out of that program or website. I have forwarded a total of 15 emails to support@avg.com asking for information on how to remove this program so I can attempt a reinstall. Service only says that there is no support for the program and provides no other answers. I attempted to contact sales and they also say there is no support and keep trying to sell me an upgrade. They do not read the fact that I have attempted to upgrade and it will not work because it identifies a version of the program half installed.
    I do not know if this program is any good, but if you get a corrupted download or corrupted installation it will remain on your computer and you will have no assistance removing it. I have attempted to use the uninstall provided by Microsoft and the uninstall portion of the AVG program as well, neither works. What I ended up with was something simular to Malware that is creating a large problem for me in the operation of my computer.

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1 reply to this review

  • Reply by mmatrull on May 15, 2009

    Same happened to me. File is corrupt. Can't understand how anyone can rate this more than 0 stars.

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