AVG AntiVirus Free 2013

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CNET Editors' Rating 5.0 stars

Spectacular

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out of 24,565 user reviews

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  • 1.0 stars

    "Sad failure of a good program"

    November 7, 2012  |   By TheMinitor

    Pros

    Easy to install
    Nice interface

    Cons

    Database is not up to date
    Misses exposures
    Support is chargable

    Summary

    I have been a paying customer for 8 years and trusted AVG to protect my machine and they had done that until recently. I was having trouble with URL re-directs. AVG could not find and remove it. I contacted AVG and they offered to remove it for $200. I had no choice but to pay the money. They remotely removed the offending virus by using other companies free virus removal tools. I was offended by this and asked the tech why AVG did not do this in the first place?

    He offered no explanation just asked if my machine was now virus free. I can't see why I pay a yearly fee to protect my machine and then pay more money to have free use software actually do the heavy lifting. AVG has lost my trust. I will not renew my software again. Its time for a new vendor.

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    Was this review helpful? (0) (3)

2 replies to this review

  • Reply by tydicea on November 8, 2012

    They actually told you they used someone else virus removal tool(s) to remove the virus? WinPatrol and SuperAntispyware both offer free products that deal with browser hi-jacking.

  • Reply by djjaw04 on November 7, 2012

    a antivirus i would recommend is Comodo Antivirus.

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