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CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 13,348 user reviews

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  • 1.0 stars

    "Can not boot up computer"

    October 31, 2012  |   By Bucke1964

    Pros

    BAD CUSTOMER SERVICE

    Cons

    BAD CUSTOMER SERVICE

    Summary

    I downloaded free version to try. I ran full scan to see what is slowing down my computer. After software ren for couple of hours, computer is not able to boot up. I called Lavasoft and they told me that I need to by their service for $250 dollars to fix problem since I used free version.I was asking to talk to manager but 3 times I got disconnected.
    BAD SERVICE, DO NOT WASTE YOUR MONEY.

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1 reply to this review

  • Reply by LavasoftSupport on November 1, 2012

    Dear Bucke1964,

    I am sorry you encountered these issues. As mentioned on our site that is a 3rd party paid technical support center. We do offer phone and email support for free 24/7 by either using this link: http://www.lavasoft.com/mylavasoft/support/supportcenter/adaware_critical_problem_report or calling our call centers 1-888-448-6881.

    Kind regards,
    Corina - Lavasoft support

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