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  • 4.0 stars

    "Aswome program with 1 dibilitating problem"

    June 1, 2009  |   By danneauxs

    Pros

    Easy to set up, easy to use. Very straight forward. Runs as a windows service so you have access to a pc even at the logon screen. Easily record your session and transfer files.

    Cons

    does not play nice with winxp non-admin accounts (limited accounts)

    Summary

    Set this up to help mother-in-law with her new computer. Was able to talk her through the install over the phone and I set up both accounts on my end so it was a snap. Easily admin her computer, update, troubleshoot and show her how to do things or watch her and talk her through the process.
    Then, she wanted my niece to use the computer so since she is 10 and therefore devious I set her up a limited/non-admin account. From then on out I had problems. When she was logged in that pc was shown as offline and I had no access what so ever. If I logged on to remote control that pc when she wasn't logged on and I tried to log on to her limited account the screen would go black and I'd have to close my TV session and restart it, then I could "usually" remote control her account. But, if I logged her account of the pc remotely the screen would freeze and I'd have to manually close my session (X) button and even though the computer was running and awaiting logon on the other end her pc would show as offline until a reboot was done. There's been an open ticket on this for a few days and if I get it sorted out I'll repost.
    Also, not the programs fault really, more like internet lag (I'm on sat) but it takes some getting used to to double click sometimes. Be patient.
    I would recommend this to a friend. It's a great program as long as you're dealing with admin accounts. Like sitting in front of that persons computer.

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