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Full user review
"Terrible Product and Support!!! Avoid!!!"
This review was originally posted on VersionTracker.com.
I haven't had such bad service and support for software in a long time, but these guys are absolute ghosts when it comes to support. All they offer is an email form, which they promptly send an auto-response giving you the false impression that someone will actually get in touch with you.
Well... I've sent in over a half dozen requests and no response. None. I've even sent in one to the sales department asking for my money back out of exasperation which usually gets some response, but it's been a week now.
I'm now going to contact my credit card company and demand my money back.
Why do I need support? Not on how to use the software. It's fairly straightforward. But when I encrypt my project, it stalls and never gets past the first request for variable information stored in an external document so it can get it from a database. Without encryption it works perfectly. With it encrypted, it never gets past the very beginning. It never even asks for the document to get the initial information. This with the latest version too: 5.0.2.
Bad software and even worse support... being support is non-existant.
Avoid at all costs.