Acronis True Image Home

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CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 728 user reviews

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  • 1.0 stars

    "Version 2013 is an alpha version, it is full of bugs."

    September 15, 2012  |   By svenvandevelde

    Pros

    - All kinds of backup types in one suite.
    - User interface looks nice.

    Cons

    Acronis True Image 2013 is simply said, a very unstable software! Read their forums before considering to buy this software!

    - Non-Stop backup failing on my work PC (have a running support ticket, they
    need to revise their software...)
    - Non-Stop backup service crashing on my Media PC. Cannot recover from crash in any means.
    - Backups suddenly dissapearing from the explorer list.
    - NAS support is obscure. Limit amount of NAS'ses are supported. Why?

    Summary

    I am using the software now for the last month. I am an existing client of Acronis, owning 3 valid licenses from Acronis True Image 2013.

    Let my highlight my dissapointments here with version 2013, and with version 2012:

    1/ User support:
    I've spend alraedy about 3 days (full days) working with customer support to resolve my issues.
    - Customer support accessing my machine, trying to identify the bugs, asking me the same questions over and over again. Although i am telling them what to do, how to simulate the same errors, they are not doing that, they are just asking me the same stupid questions.
    - Writing emails.
    - Searching and responding on user forums.


    Software Quality:
    This piece of software is just not ready to go to the market. I cannot understand how such a company stays in business, releasing a software that contains that many bugs. The most issues that i am experiencing with it, is to work with NAS devices. Early warning, don't use any NAS device to backup your information using this software:
    - Your backups may suddenly dissapear.
    - Your backup files may become corrupted.
    - Your may suddenly experience errors, stopping the backup process, and you are unable to recover from it.
    - The user interface is really buggy. It crashes unexpectedly.
    - The user interface is not consistent. when backups are started in the background, it does not show in the user interface! Only after a while, which can take up to 10 minutes to show up!
    - Error logging is not consistent and correct. Actually, the logs show all goes well, with backups failing and crashing. Without any single error in the log.

    They over market and advertise things which simply don't work. I feel tricked and cheated by Acronis that i have bought their software.

    Small advice, try to install their software in try period, and try it out yourself. You'll see.
    Look beyond the surface of the nice looking interface, and try to backup, restore from backups, restart your pc, stop backups, restart backups, work with NASes, disconnect networks and see what happens, restart your NAS and see what happens, etc, etc.
    You will experiernce that this software is not worth to get all these nice credits from official reviewers, that's what you'll experience.

    Actually, it is a shame that professional reviewers are scoring this software so high, it shows that these reviewers and not reviewing this software at all!

    Sven

    Updated on Sep 30, 2012

    Consolidation of backups also gives errors. I am experiencing this here. Not just one time. I had to restart a backup because of consolidation failing, or, not running at all. Also, the versioning system of the software has errors. It shows 12 versions in the user interface, there are 13 files on my drive, and when i press consolidate, it shows 2 versions... Acronis, please fix the root cause of these issues that i experience.

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2 replies to this review

  • Reply by svenvandevelde on June 29, 2013

    Want to provide some feedback after one year, re-installing the try-out version of TIH 2013.

    It appears that Acronis have fixed now some of the issues. One of the issues fixed is with the non-stop backup. In the previous version (build 5551), when you would have configured a non-stop backup to a NAS over a wireless, and you would have disconnected the wireless, the non-stop backup would fail, and you were unable to recover or even use the backup results...
    Well, that appears to be fixed by now. I got a full refund of Acronis at that time, and now, re-testing it, it appears that the symptoms have disappeared. I must say that I've written numerous emails, and maybe, after I had written to the top mgt of Acronis, something may have changed. I'll keep testing now for about a month. Maybe the software has improved ...

  • Reply by Acronis__Support on September 18, 2012

    Hello Sven,

    Thank you very much for your feedback and submitting a support case.
    My name is Anton and I'm writing you on behalf of Acronis Customer Central.

    Our Quality Assurance team is currently working on the issues that you have submitted to determine if they are known issues or not. We will keep you updated on our progress.

    Please let me know if I can assist you with anything else today.

    Best regards,
    Anton Deev
    Acronis Customer Central

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