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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 19 user reviews

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  • 1.0 stars

    "Product does not work, customer service is poor."

    August 22, 2011  |   By laneyhess

    Pros

    Great--if only it worked as it claims to.

    Cons

    S u p e r s l o w . . . 38 GB in 11 days!

    Summary

    I started my free trial 11 days ago with 150 GB to upload. I have set all settings according to the company's recommendations & left my computer running 24/7. Yet in these 11 days it has only uploaded 38 GB & tells me it has 21.4 days to go.

    This is the reply I got from tech support:

    Unfortunately there is no way for us to be able to predict what your speeds to our servers will be. There are too many variables for us to be able to give any sort of "normal" amount of time to back up data. But from looking at your account it does appear that you have modified the settings to optimize the upload speed and you have been constantly uploading at this time. Since you have modified those settings, there is nothing else that we can do from our end to increase your speeds.
    Have a great day,
    ~Michael

    He then marked my request as "solved".

    I have a strong feeling that only the people that work there are writing the highly rated reviews seen here and putting "thumbs down" on the low rated ones. After all, how would it not be helpful to hear about other people's issues when you are considering a purchase?

    Reply to this review

    Was this review helpful? (2) (0)

1 reply to this review

  • Reply by sentico on September 27, 2011

    The tech is right. They have no control on how fast you can upload your data as that is mostly up to your ISP (many other variables affect speed too) . It is likely that you have an "advertised" speed of 512Kb upload speed from your ISP. In the real world, you will not get those advertised speeds.

    But lets say this is a perfect world, then uploading 38GB at 512Kbps, 24/7 would take approx 8 days.

    In the "real world", on a clean internet line, you would get about 80% of that speed...which roughly translates to 11 days. (see what I did there?!)

    Most internet upload connections start at 512Kbps or 1Mbps(1024Kbps). Although, many ISP are now offering higher upload speeds (2.5Mbps, 5Mbps, 10Mbps and so on).

    If you have a 1Mbps connection or higher, maybe you should complain to your ISP instead.

    Just because the freeway speed limit sign says "60MPH" doesn't mean your bicycle can reach those speeds. Maybe you should upgrade your bicycle?

    Cheers,

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