CrashPlan

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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 56 user reviews

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Full user review

  • 1.0 stars

    "Product does not work, customer service is poor."

    August 19, 2011  |   By laneyhess

    Pros

    Great--if only it worked.

    Cons

    S u p e r s l o w . . . 38 GB in 11 days!

    Summary

    I started my free trial 11 days ago with 150 GB to upload. I have set all settings according to the company's recommendations & left my computer running 24/7. Yet in these 11 days it has only uploaded 38 GB & tells me it has 21.4 days to go.

    This is the reply I got from tech support:

    Unfortunately there is no way for us to be able to predict what your speeds to our servers will be. There are too many variables for us to be able to give any sort of "normal" amount of time to back up data. But from looking at your account it does appear that you have modified the settings to optimize the upload speed and you have been constantly uploading at this time. Since you have modified those settings, there is nothing else that we can do from our end to increase your speeds.
    Have a great day,
    ~Michael

    I have a strong feeling that only the people that work there are writing the highly rated reviews seen here and putting "thumbs down" on the low rated ones. After all, how would it not be helpful to hear about other people's issues when you are considering a purchase?

    Reply to this review

    Was this review helpful? (5) (2)

1 reply to this review

  • Reply by joshwithdogs on October 16, 2011

    This is all based on your internet speed. It sounds like you have a very slow "upload" speed. You may want to invest in a faster internet service. Though they could throttle you at some point if they chose, they aren't going to do this for a free trial anyhow. They want your business after all right? To those who wonder, I have been fine using the product. There are some settings that are required to be changed in order to make the upload faster. It's simple! It is set to low when the user is on the PC and set not very much higher when the user is away. I've set those settings on a sky high settings to ensure it is going to get done faster. I live in the city so my internet service is very high and I only have one PC anyhow.

    It went from 4.7 days for 11.5 GB to 1.7 days for 11.5 GBs. Go figure. If my math is correct, you could have been almost done in 11 days if you had a faster internet service!

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