AVG Anti-Virus Free Edition 2011

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 24,540 user reviews

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  • 1.0 stars

    "TERRIBLE PRODUCT AND SERVICE"

    August 13, 2011  |   By jdygut

    Pros

    They only protect until the warranty expires

    Cons

    Doesn't protect against viruses and spyware

    Summary

    About two months after purchasing AVG my computer ran increasingly slower. When I contacted tech support they told me I'd have to pay them another $129 to clean it up. After finally getting rid of the problem (by using another anti virus) I uninstalled AVG and requested a refund. They refuse to refund.

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    Was this review helpful? (5) (2)

1 reply to this review

  • Reply by Dusan_AVG on August 14, 2011

    Hello jdygut,

    Our support offered you premium services which are optional.
    Paid users are entitled to use our basic support services without any additional fees.

    Could you please click on my name and send me private message (email) with any AVG# identifiers or with email address which you have used to contact our support?

    Thank you.

    Dusan Obert
    Forum Moderator
    http://forums.avg.com

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