ZoneAlarm AntiVirus + Firewall
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Full user review
"Do NOT buy Zone Alarm"
This was an acceptable product at one time.
This product is no longer appropriate for use.
I have used Zone Alarm for almost two years but their latest update slowed my computer to a CRAWL! I spent almost 1.5 hours on LiveChat with two different "customer service" reps but with no resolution. Neither rep showed any interest in solving the problem. I had to tell them multiple times what version I was on, my computer OS, even my chip speed. The most suggestions they made was reset defaults and then reinstall. So 1980's.
They had a variety of excuses ranging from my version was not the latest - but their update program installed it - to they must have downloaded to me a dial-up version. Huh?
Their chat system was horrible - giving me constant erroneous canned comments and the reps saying they were not getting my responses.
The reps showed no customer service care and no technical expertise.
I asked for my money back under their advertised guarantee but they said I did not qualify.
I called my local internet provider and numerous members of that staff said they hear complaints regularly about Zone Alarm. They had me unistall Zone Alarm and install AVG Free. Now my computer is back to its old self and I am happy!
I hope to save someone else from going through my unacceptable experience.