VoxOx

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CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 17 user reviews

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Full user review

  • 1.0 stars

    "Unreliable performance, unreliable support"

    January 26, 2010  |   By nicmart

    Pros

    It may eventually offer competition for Skype and Gizmo.

    Cons

    VoxOx more or less worked on 2 Macs for just a few days. It lost connection and needed rebooting from time to time. Then it stopped working altogether. It can connect a call, but there is no audio either direction. No VO support response in a week.

    Summary

    Simply stopped making voice calls in a few days. No response to support request. No meaningful support forum. No useful troubleshooting FAQ.

    Updated on Jan 26, 2010

    I should have mentioned that when I tested incoming calling to VoxOx, a dialog appeared insisting that Growl be installed (but not explaining what Growl is). Whether I clicked on "install" or "cancel" this dialog would not disappear until I force quit VoxOx, and it still didn't cause an incoming call to be answerable. Now I see that Growl is installed on my Macs, but I don't know if it has the potential to do my system harm, or even if I can safely remove it.

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1 reply to this review

  • Reply by bryan_mathews on January 11, 2011

    We recently updated VoxOx to remove the need for Growl. If you have it installed, we will use it, but it is no longer prompt users to install it as part of VoxOx configuration.

    We apologize that your initial experience was so challenging. Some Mac users experienced stability issues with our previous release, and as a result, we would encourage you to try our latest release (2.5.0). We put considerably time into resolving issues that lead to instability on the Mac, along with a great list of new features. We would love to see how this new release affects your review.

    New Release: http://******/foIpIP

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