BT Guard

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out of 25 user reviews

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  • 1.0 stars

    "ZERO SUPPORT, RIPOFF COMPANY"

    June 19, 2013  |   By smtips

    Pros

    None, i will not say something about a company who cannot stand behind their product with support.

    Cons

    I would not buy this service again. I tried to contact ythem TWICE many months ago with a legitimate support question, and they completely ignored me. I refuse to do business with a company that has blatant disrespect for the people that pay them. If they can't even ACKNOWLEDGE A SUPPORT QUESTION, regardless whether they can help with it, then they are simply a faceless ripoff company and I would NEVER pay them again for such ignorance.

    Summary

    Do NOT buy from these people. They are claiming to provide support but do not have any. They are just taking people's money and leaving them to fend for themselves. When I pay for something I expect at least an acknowledgement when I need to open a support ticket. Their support does not exist at all.

    Updated on Jun 25, 2013

    UPDATE: They continue to try to bill me on an old card that no longer works, they have COMPLETELY IGNORED my requests in the last three weeks to stop this nonsense and just cancel the service. These people are criminals probably running all this through an automated billing system. There is no tech support at all (see my previous review). YOU HAVE BEEN WARNED. DO NOT ATTEMPT TO USE BT GUARD.

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