Apple iTunes

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CNET Editors' Rating 5.0 stars

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  • 1.0 stars

    "Still does not work with latest software from Microsoft"

    April 30, 2010  |   By brushcut

    Pros

    It used to work on Windows 7 32 bit and Office 2010 32 bit.

    Cons

    It does not work with Windows 7 64 bit and Office 64 bit. It destroys the data on the iPhone. Apple knows this and acknowledges it.

    Summary

    iPhone rendered useless by iTunes 9.1.
    I upgraded my computer to a Windows 7 64 bit from a 32 bit and a much faster processor. I also loaded Office 2010 64 instead of the previous 32 bit Office 2010 I was using.. After moving all the data files to the new install and everything was working I allowed iTunes to do an automatic upgrade to 9.1. Then I did an iPhone sync. Total disaster! Not only will iTunes not sync with Outlook it destroyed all the data on my iPhone.
    When I requested that Apple Support Senior Advisor Jason, Agent ID 50614, help me restore what iTunes had destroyed on my iPhone he said it was not an Apple problem. When I asked to speak to someone above him he told me there was no one above him. He just kept saying that the fact that syncing and iPhone to iTunes and having it destroy all of my data on the phone was not an Apple problem because Apple does not support Office 2010. That really is a ridiculous position for Apple to take and one that has certainly changed my opinion of Apple as a company.

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