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Full user review
"Helpful support, so far, but absolutely confusing."
This review was originally posted on VersionTracker.com.
I have been trying to Add a folder to my iitial first backup and am finding the procedure and instructions absolutley unconventional and confusing. The choice of terms that it uses are non intuitive or just plain contradictory. For example, to Add a folder, you have to find and select a script named, "Exclude all files."
To their crdit though, so far, Shirt Pocket has replied to my emails with further instructions. That has gotten me a step or two closer. But then comes along another oddball step or instruction. At present, I am waiting for another reply to my request for help because I am lost and confused with this.
In my ratings, I have to separate support from documentation. So far, support is good. But documentation is confusing, beyond just the basic first time backup.