R-Studio Data Recovery
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Full user review
"Ok software, INSANELY HORRIBLE Customer Service"
The software generally works OK, though it is sometimes hard to determine on the screens what data/files are important, and what are not important.
Customer service is definitely *not* important to them. "Screw the customer" is pretty important to them, though.
I purchased R-Studio to recover data from a bad drive. Then, a little over a year later, I needed to recover a totally dead system that didn't even boot up from a corrupted hard drive. I looked into a back-up image to get the R-Studio boot disk creator program to start my recovery. However, I didn't have the boot disk installer available on that image.
I called the R-Tools Customer Support to have them send me a link to the boot disk installer (which was part of the R-Studio package I had purchased). However, I was told by the R-Tools representative that my 1 year warranty had expired the month before, and that I needed to purchase R-Studio *AGAIN* to be able to get to the same software I had ALREADY PURCHASED! No negotiation.
So, I left R-Studio (cursing up a storm), and purchased Active@ File Recovery Pro. It's cheaper, quicker, and better.
Good riddance, R-Studio!