RegClean Pro

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  • 1.0 stars

    "It's all a gimmick!"

    December 26, 2011  |   By gabirella

    Pros

    I found the reg-clean portion worked in some cases

    Cons

    the support personnel are trained in selling you additional support you do not need.

    Summary

    These guys have a shameless gimmick, and they should be exposed for it. The application itself, RegClean Pro is a decent app, and it did restore the speed of one of my home computers as expected.

    The gimmick comes in when you call the 24/7 helpline advertised on the top right corner of the application window. NEVER CALL THIS NUBER! An unsuspecting buyer may think s/he is getting help with the registry cleaner itself, but that is NOT the case. Once they had me on the phone, they kindly explained to me that my computer had issues RegClean Pro could not fix, so for a small fee of $100, they offered to restore my computer. Here is their trick: they will log into your PC remotely, (if you are naive enough to let them - like I was), and they will show you all sorts of error messages saying that these are at the root-cause of your problem. They said I had a malicious worm that will infect all my other PCs on the home network. Since they are certified Microsoft partners (which they tell you at least a dozen times), you may tend to trust them, but do not! Here is why. I forked over $100 to have this PC fixed, only to find out that the next time I ran RegClean Pro, that the software still reported 30+ major problems. So, I went ahead and "fixed" them, and the program happily reported that they have been taken care of. I may be trusting, but I am not stupid, so I re-ran the scan just as soon as the program finished, and guess what? The same 30+ error the program claimed to have fixed popped up again.

    Now, it was time to call support again and then the real bomb was dropped. The tech logged into my computer again, and totally ignoring my complaint about the registry cleaner, he flat out told me that my PC will always be slow because it is low on RAM. So, why in the world did they tell me the day before that for $100, they can fix it? Because they are scam artists; every single one of them. But wait, the story is not yet over...

    I told the tech that I no longer want to deal with this PC (which was a hand me down), but now I am worried about my other networked PCs (see note about the worm in previous paragraph). So the tech graciously offered to give me "credit" for the $100 I previously wasted, and for ANOTHER $150, he'll fix this second computer and throw in some Microsoft security software and one year of support for one computer. Even though I had already purchased security software, I was ready to fork over another $150. (OK, so I AM stupid).

    What pissed me off like nothing before, is that this tech dude while still logged into my PC told me to enter all my info, including my Credit Card number and the security code on the back of it. I found this absolutely outrageous and hung up on the guys telling him this was the most unsafe, improper use of "remote" support I ever heard of. He called me back saying we were disconnected, and he didn't know why. I said, we were not disconnected "I hung up you!" -

    Long story short, too late I know, I am disputing the charges with my CC company, and I am doing everything I can to discredit these clowns, MS certified or not!

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2 replies to this review

  • Reply by ioan24 on December 2, 2012

    Did the writer ever contact Microsoft especially as the "support" staff continually quoted being a Microsoft Partner? in fact has ANYONE ever contacted Microsoft?

  • Reply by mangkaw123 on September 22, 2012

    Is he an indian? It he was, never talk to them, they are scammers!!

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