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  • 2.0 stars

    "Wish it lived up to its claims"

    December 2, 2012  |   By mhoedt


    Control everything from your imac, iphone, or ipad


    It doesn't do what it claims


    I've been trying to make the Indigo and Insteon system work since 2006. Every one of my Insteon devides has failed at least once, and some are on their 4th failure. For each failure, you have to delete the failed device and all the links that are created in each and every other Insteon device, which can get amazingly tedious with more than a couple devices.

    When you delete a device in Indigo, you get a popup message that this will delete all links associated with the device as well. Not true. All the links stay there and now become non-editable "unknown devices" that interfere with proper operation. Then, the only way to remove those links is to do a factory reset of each and every Insteon device that includes those links.

    And just in case this isn't enough to discourage you from using this technology, I bought a new lamp dimmer to replace yet another failed one, and got the error message that I now have to pay to upgrade my version of Indigo. After doing so, I then got another error message that I had to upgrade my hardware as well, so it's still not working.

    This software and hardware remains bug-ridden and sloppy and extremely time-consuming. Really tired of giving you people the benefit of the doubt, because you just don't live up to any of the claims you make for ease of use or functionality. Watch your back, because your competitors will quickly trample you in this day and age.

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  • Reply by Matt_Bendiksen_692 on December 8, 2013

    You shouldn't have to delete failed devices from Indigo at all. Just press the Define and Sync button in the device dialog and enter the new INSTEON address and start the sync process. Indigo will detect that you are placing a module and then automatically update links for that device and all devices that link to it. If this isn't working for you then please contact support so we can help you troubleshoot the issue.

    Unfortunately, there was a major change in the firmware version used in INSTEON modules (called i2cs) that makes them incompatible with the older PowerLinc model 2414U. The newer model 2413U is compatible with all INSTEON modules.

    Note we are the software developers and have nothing to do with the hardware or firmware changes -- all we can do is update and improve our software to support the latest firmware version, which we did for i2cs firmware years ago when it was released.

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