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Bitdefender Internet Security

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 150 user reviews

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  • 1.0 stars

    "Cust. Service BAD, Safebox erases files, Buggy."

    November 2, 2012  |   By Pverber2

    Pros

    Looks pretty.

    Cons

    Bitdefender is an absolutely horrible product. The "safebox" feature, which backs your critical files up, erased all my files, put them their on servers, and I can't get them back, I've reported this over a month ago and no answers from them. I called them again yesterday, and their answer? "You can join our premier service for a fee and our technicians can personnaly assist you". With other words, you can't get your files back uless you pay for the upgrade. EXTORTION !!! This Eastern-European owned and operated company obviously is ruthless to get your $$, and the service is just hopeless. I swear I heard a dog bark in the background when talking to tech support.....
    I can go on and on, but hopefully this will make you think twice before buying their product.
    WHATEVER YOU DO: DO NOT USE THEIR SAFEBOX FEATURE!!!!!!

    It will not work and will erase all your files destined for "backup"....!!!!!

    Summary

    Use at your own risk....

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1 reply to this review

  • Reply by xninjagrrl on November 16, 2012

    They have the worst customer service even for paying customers. Last year I bought 3 copies of their total security suite, started having issues with files becoming locked, and they wanted me to pay more money for them to do anything.

    On the flip side, I bought a nettop that came with Norton installed and I couldn't get all the remnants off. I called Norton and a tech took control of my system. It took him about 45 minutes to get all the Norton junk cleaned off. All that for free. I always hated Norton, due to the inability to uninstall it, but their customer service is top notch, even for non paying customers. My Bitdefender expires in 9 days and I'm getting Avast free, Malwarebytes Pro which I have, and Comodo firewall, and never looking back.

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