BitDefender Internet Security

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  • 3.0 stars

    "can't get a hold of live support"

    December 29, 2009  |   By royeo

    Pros

    Seems to protect well.

    Cons

    I'm a user of 2009. I briefly tried 2010. I went back to the familiar 09. I'm going to go back to Norton, because they have more and better ways to get support; including being able to talk to a live person.

    Your support options sucks!

    Summary

    I tried 2010 briefly. It seemed like there were options missing. If I could have talked to a live person about the interface maybe they could have straightened me out and I would maybe have stayed with it.

    Before I bought your product you said I'd be able to use chat but I can't find it.
    You should notify users that virus signatures are updated. Here I've used this product for about 2/3 rds of a year and I'm just hoping the signatures are updated regularly.

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