IDrive Online Backup
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Full user review
"Does exactly what it's supposed to do."
Cheap or free - depending on your requirements. Reasonably fast uploads. Versioning. Restores are quick. Set it and forget it. Easy to customize backup set with exclusion filters. You can create and hold your own encryption key.
Interface can be very slow at times, often causing me to think the program has crashed. Initial backup can take days...or longer. If you choose to create your own encrytpion key, and you lose it, your data cannot be restored.
I've been using the PC version of this service for over one year, and so far, it has run problem-free. I've never had to perform a full restore, but every time I've retreived files from IDrive (often just to make sure the backup is working properly), it has worked perfectly.
The intial backup can take a long time, but this is really due to ISP upload speeds. Subsequent incremental backups happen quickly. I run an incremental backup every night, and it only takes a few minutes.
IDrive in combination with a local backup strategy makes me feel very secure.
Since I've had no problems, I haven't had to deal with IDrive tech support, so I cannot rate that aspect of the service.