ZoneAlarm Security Suite

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CNET Editors' Rating 5.0 stars

Spectacular

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  • 1.0 stars

    "Consumer beware!!"

    December 22, 2007  |   By cnetdlder

    Pros

    I was seriously considering buy Zone Alarm's product. At the time I had the free version. When I turned on pc one morning ZA popped up and said there was yet another update. My understanding is this is just a way to clutter your puter with needless toolbars and other browser helper objects. When I tried to contact customer service they said there is no support for the free version and they also included a survey in their email. First of all my question did not pertain to a support issue and as for as their survey I definitely tried to utilize that as an option and submit my comments through the survey but when clicked the submit button it conveniently did not work. Most of the time their updates are to fix conflicts with other programs and quite often don't fix the problem. So the bottom line is consumer beware.

    Cons

    If thats how they handle customers complaints than I don't want anything do with them! Besides it started out as simple question. But the way they handled that simple question turned quickly into complaints and doubts to keep my trust when and if I were buy their security suite which is what I was about to do. And from what I have read in many forums and other sources I made the right choice.

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