More updates regarding the Download.com Installer | The Download Blog - CNET Download.com

More updates regarding the Download.com Installer

Just in time to get you started on your weekend, here is a quick follow-up to the post from Wednesday.

Download Community,

I just wanted to send out a quick follow-up to my post on Wednesday.

(By the way, yes I now I have my own account, so I can post here myself. I wanted to get that last one up quickly since it was already late in coming, and Cat already had an account, so I went with it. Sad, but true. Oh, and because you all know who Cat is, but may have no clue who I am, I'm the General Manager of Download.com).

Clearly we had a big breakdown this past week and I sincerely apologize to our users and to our developer community. I especially want to apologize for our error in wrapping Nmap, and any open source software. It was truly unintended. We may be dumb enough to have screwed up, but we know what distinguishes us from other providers out there, and we want to have a much better record in delivering against that expectation. It truly sucks when we don't, and you've rightfully held our feet to the flame this week as a result.

We've taken immediate steps to make sure the download manager works like it's supposed to. Most importantly, of course, is the fact that offers are absolutely not supposed to be included with open source software downloads. We are revising many of our processes, we are scrubbing the catalog, and we will have these mistakes fixed as soon as humanly possible. In addition, we need to make it more clear that the download manager always disappears from a user's system after an install is completed, and that the inclusion of offers in the download process is optional to software publishers. We have more work to do, but I hope you will be happy with the results.

We appreciate your feedback and your patience. Please keep them both coming.

Thanks,
Sean

CNET Top 5
Companies Apple could buy with their billions
Apple's sitting on a massive pile of cash. Here are five interesting ways they could spend it.
Play Video
 

Member Comments