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October 22, 2009 6:25 PM PDT

Two snags to watch for when upgrading to Windows 7

by Seth Rosenblatt
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Generally, I've been a big fan of Windows 7. From the beta to the release candidate to the release-to-manufacturing "official" release, upgrading has been a stable, sane experience. Except for two repeated problems, that is.

From the Devices and Printers window, you can see that double-clicking on a device does not guarantee that Device Stage supports it. Also, notice the lack of driver support for the Ericsson mobile broadband card.

(Credit: Screenshot by Seth Rosenblatt/CNET)

In some cases, driver compatibility is still an issue. It's not as big as it was with the beta, which suffered from problems that everybody was expecting. However, as you can see from the error warning at the bottom of this image, Ericsson has yet to release a stable driver for the mobile broadband card in my Lenovo T400. The longer that Windows 7 is in the wild, the fewer of these compatibility issues are expected to crop up, but it is notable that there are still some holes that need plugging on the official release day.

Frustratingly, there's not much of a solution at this point. Always run your Windows Update first, and if that doesn't find a fix you can force a driver-specific update search through the Control Panel. Going to the manufacturer's Web site and looking to see if Windows just hasn't detected an official update is the next step, followed by looking for a potentially unstable beta version if you're comfortable with that. You should also check the manufacturer's user forums in case an update was linked to there.

The much-applauded Device Stage is the source of the second snag I've repeatedly encountered. Devices are always detected, but only devices made by manufacturers that have created the requisite XML image files will receive the visually-enhanced Device Stage treatment. Devices such as iPods, iPhones, Zunes, and Windows Mobile phones that have their own manufacturer-made interface experiences won't take advantage of the easy-to-see pictures in the Device Stage, nor will they appear on your taskbar. At least, in my experience they haven't.

Microsoft used to have a list of supported devices on its Web site, but that seems to have disappeared at some point before today. I can confirm that many HP printers are supported, as well as the Sansa Fuze, Clip, Clip+, and View Personal Media Players; the Canon Pixma MP990 Wireless Inkjet Photo All-in-One Printer; the Epson Artisan 800 Wireless Photo All-in-One Printer; and the Sony Walkman E Series and S Series video/MP3 players.

If you can confirm that a specific device works in Device Stage, or if you're having problems with one, please let us know in the comments below.

Seth peers into the deep, dark corners of software so that you don't have to. He has yet to suffer a single nightmare about OS/2. You can follow him on Twitter.

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Add a Comment (Log in or register) Showing 1 of 2 pages (32 Comments)
by jazzyrhythms October 22, 2009 6:58 PM PDT
Windows Ultimate Users should be able to UPGRADE to Windows 7 without having to choose between paying $219 or reinstalling all programs!!!!!
Reply to this comment
by ENkOde October 22, 2009 7:03 PM PDT
Zune HD is having this same driver issue. Very annoying.
Reply to this comment
by October 22, 2009 8:02 PM PDT
I don't know what is wrong but I am unable to install the Windows & upgrade on my HP laptop. I keep getting an error message that files are missing with no explanation of what files are missing.
Reply to this comment
by queticomn October 22, 2009 9:42 PM PDT
Windows 7 RTM Black Screen of Death

http://news.softpedia.com/news/Windows-7-RTM-Black-Screen-of-Death-after-Forced-Shut-Down-Actions-123665.shtml
Reply to this comment
by alt117 October 22, 2009 10:06 PM PDT
Thanks for the heads up. I now know to avoid Ericsson products. If they can't be ready after over 6 months of a highly public beta, why should i trust their technology?

And who uses an iPod without iTune? Is it even possible? (a joke)

Black screen of death? bad news for our Chinese, Japanese or Korean friends.
" For example, you are running a Chinese, Korean, or Japanese version of Windows 7 on the computer.?
Reply to this comment
by thepoetrydude October 22, 2009 10:24 PM PDT
looks like a lot of HP computers may not get official driver updates, HP has a list of notebooks that have or soon will have drivers posted, but not many. My tx1000z and Elite 9100z were not posted yet. Still gonna upgrade, just hoping Windows 7 recognizes all the drivers.
Reply to this comment
by mbenson111 October 23, 2009 4:41 AM PDT
I contacted HP yesterday (Oct 22), and they said that drivers will be ready within a few days of the launch. Not sure that everything will get updates, but hopefully they have it together.
by DocG411 October 22, 2009 11:29 PM PDT
No driver for a Belkin USB hub. Spent time talking with CS and was ultimately told that there was no driver and that they had no idea when there would be one. So right now it's a worthless piece of junk on my desk.
Reply to this comment
by October 27, 2009 5:16 AM PDT
Agreed, however, replaced my 4 prt belkin with an 8 port generic for £12 and it took off, you'll see my belkin on ebay shortly!!!¬
by srosenblatt October 23, 2009 12:25 AM PDT
Most major vendors (like Belkin) should have drivers done within two to four weeks. But given the testing period, the third-party reaction is vexing - to say the least.
Reply to this comment
by AtlComputerMan October 23, 2009 7:00 AM PDT
i upgraded a Vista machine to Win 7 yesterday...the Officejet 5500 that was attached had no driver at HP website, but Win 7 picked it up in Windows update and the printer worked great.
Reply to this comment
by D5o1e October 23, 2009 7:17 AM PDT
My Samsung Omnia Windows Mobile phone is present on the device stage....

No probs whatsoever with the beta then rtm that i have been using for the last 3 months

HIGHLY RECOMMEND upgrading

My friends? If you are running XP I will help you...
Reply to this comment
by wclark5 October 23, 2009 10:05 PM PDT
When MS comes out with a Windows program that I can install without having to re-install all my programs on my three computers (and be sure the programs will work) then maybe I migth conside but I don't have the time to go throughthe hasle that 7 presents.

Never thought I would comsider going to Apple but getting closer and closer especailly if MS stops XP support..
by redgeminipa October 23, 2009 7:51 AM PDT
This is starting to sound like the launch of Vista all over again. Surprise, surprise!
Reply to this comment
by joshsc October 23, 2009 8:02 AM PDT
Things that I have that are recognized in device stage-
Linksys wireless G router
HP w2207 monitor
Logitech USB webcam (Pro 5000)
Blackberry is recognized but icon is wrong (shows as an external drive)
MS Keyboard and Mouse (after downloading intellipoint/intelitype drivers)
My 6yo HP 7960 printer, 5yo HP PSC2500 printer (although printer icons are different than the printers)
Reply to this comment
by fgwgner October 23, 2009 11:37 AM PDT
I just upgraded from vista ultimate to win7 pro with no problems
Reply to this comment
by KPBerg October 27, 2009 7:49 AM PDT
Did you have to reload all your software? Or do you load the new OP SYS over Vista?
by nothing October 27, 2009 8:34 PM PDT
I upgraded Vista Ult to Win 7 ult....it took a LONG time, but went smooth. I have everything under the sun and everything worked after the upgrade EXCEPT: 1) The gadgets are flakey now...sometimes don't show all and if you right-click on Gadgets, nothing at all happens. 2)Stardock Deskscrapes new prg ...it almost works but sometimes it doesn't come up and sometimes it pauses the animation and you can't get it going again. 3) Sometimes it seems Win 7 gets really busy and left or right clicks with your mouse on the desktop don't do anything. Then a couple of min later it starts working again. The last problem may have something to do with problem 2. Other than that, all my stuff works (Adobe CS4 and CS2 all their programs, Visual Studio, Office complete.....etc....all are working fine.
by ewaldo5122 October 23, 2009 6:57 PM PDT
Fought this download for two days. After getting rid of my malware download I am able to sign in. I downloaded a different anti virus program.
Reply to this comment
by seankerrigen October 24, 2009 10:28 PM PDT
Vendors are releasing new drivers for Windows 7 daily. They don't always make it through Windows Update when you need them though, because they've got to make it through the WHQL approval pipeline. Best bet if you're desperate is the vendor's website, or if you don't feel like visiting 6-10 websites or you're lazy, GigaOm mentions Radarsync's free Windows 7 drivers collection as a good place to look for the latest drivers... www.radarsync.com/windows7
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by Mike Block CPA October 25, 2009 12:48 PM PDT
Windows 7 House Party? More like a Windows 7 Disaster. They did not even get 20 for our local active CompUSA 11: PM opening. Do you remember when they over filled theaters everywhere? It may relate to having many Microsoft Partners report our own month long Windows 7 Disaster http://ow.ly/wsGd. Microsoft first said they had many reports of licensing problems. Then they refused to give us new licenses. I cannot imagine what it will be like for retail customers if they could not even satisfy the Partners before the general release. We will return to XP until the first Windows 7 Service Pack (a year?) even though we have 10 unused copies of Windows 7 Professional. I thought Windows 7 would be different from other Windows releases because it was really Vista Service Pack 3.
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by jnriopel October 27, 2009 4:25 AM PDT
I couldn't get a Stratford Labs "Digital Image Copier" GFP-001 bought in Jan-09 (used to scan negatives or cardboad-frames slides) to be recognized or work correctly. No mention of Win7 on their website (tet).
Reply to this comment
by John Quinlan October 27, 2009 4:35 AM PDT
I am not an expert but after reading the above reports I will wait until the Windows 7 bugs have been detected & resolved before upgrading from Vista (which I hate!). I have another computer with XP as my OS and I have no idea how to upgrade from XP to Win 7, however my XP is working fine and never gave me anything like the problems I has with Vista.
I will let the experts sort out the Win 7 problems before I consider upgrading

JQ
Reply to this comment
by jprdover October 27, 2009 9:10 AM PDT
Took me a good 4 hours to upgrade from Vista to W 7 but so far seems ok, but for one thing. I realised I'd have to update various drivers and have managed to do so. Only one I seem to be having problem with is "Validity Sensors VFS201" the finger print sign in. Seems to need me to disconnect the dvice but it's built in. Not too bothered as I can sign in with a password.
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by nothing October 27, 2009 8:46 PM PDT
Right. Also if you do an upgrade from Vista and if you have esat security, make sure you shut that program down before you do the upgrade. If you don't, the firewall won't work and the solution is to uninstall/reinstall esat security all over again. My upgrade also took 4 to 5 hours as it save about 300,000 settings (for real !) and then put them all back again. Make sure you do a complete Vista backup before you upgrade...it's a little scary when it sits for a long time and it looks like it's hung up (but it's not really). Also, if you go XP to Win 7, backup all program data, do a clean install and then you reinstall all your programs and restore your data. XP has absolutely nothing in common with Win 7 so that's just the way it is. Also, if you go Win 7 on a newer computer, go 64 bit installation.
by mlkgrant November 4, 2009 6:54 PM PST
To Disconnect a built in device; go to "Control panal" ,"Device Manager" find your finger prinnt device and then click the plus sign, right click device and choose "disable" This will have the effect of disconnecting your finger print device. take care... Upgradig myself soon... :)
by d.gallea October 27, 2009 11:42 AM PDT
HP Photosmart Premium printer over network stopped working, grayed out and showed "Offline" on the print queue (NOT "working offline', just "offline", with no way to go online). The device troubleshooter was no help, nor was resetting the printer. Finally looked at the ports in the driver properties and saw that Windows had created and connected to a port with a different IP address. I just checked the correct IP and it started working again.
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