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August 12, 2009 5:00 AM PDT

Memeo Send: Like a digital UPS for businesses

by Jessica Dolcourt
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Memeo Send

Memeo Send uses Outlook integration and drag-and-drop to keep file transfers simple.

(Credit: Memeo)

Memeo Send (for Windows | Mac) is a brand-new application aimed at business professionals in small-to-medium size companies who frequently need to transfer large files to colleagues--including photos, videos, PowerPoint presentations, and hefty design files from InDesign and Adobe Illustrator.

Where Memeo Share (Windows | Mac), the company's free-to-try photo- and video-sharing app, focuses on gallery organization and consumer media, Memeo's impetus with Send is much more on tracking, management, and bulk deliveries.

Memeo Send opens as a simple, yet attractive desktop application that uploads files two ways: you can browse the file tree, or you can drag and drop from an open folder to the Memeo Send interface. After that, selecting recipients and jotting down an optional description are all that's left to ship out your parcel of files.

To anticipate the needs of its business users, Memeo Send integrates the Microsoft Outlook address book into the "Send to" field--just the personal Contacts portion, mind you, not a global corporate list if your company has one. You can also type or paste contacts' names by hand. We'd like a way to create new e-mail groups in Memeo to quickly access a recurring knot of recipients, in addition to accomplishing the task by creating a new Outlook group.

Immediately after beginning the transfer, Memeo Send navigates you to the Track tab, which, in the style of physical packages, produces and then hangs on to a tracking number. The app keeps stats on the date and time the files were sent, the number and size of the files, and on their sending and delivery status. A separate pane monitors the content and status of the file packs that you have received in return, viewable in icon or list form.

Memeo Send status and tracking

Memeo Send tracks upload and download status and produces a tracking number.

(Credit: CNET/Screenshot by Jessica Dolcourt)

If your Internet connection falters for any reason, Memeo Send can pick up at the location in the delivery stream where it left off.

In addition to managing transfers through the desktop client, Memeo's Web site is a second location for monitoring and downloading files sent to and from your account. Recipients can download incoming files via Memeo.com without registering for a Memeo account.

Pricing

Instead of paying lump sums and subscriptions fees, Memeo adopts a modified pay-as-you-go structure based on credits. You'll get the first three sends free, but after that, you'll buy transfer privileges in clusters. Roughly $10 gets you ten 99-cent credits. One credit buys you one "package," which is worth up to 2GB in size and/or up to 5 recipients. Whiles there is no limit to what you can send, you do pay more for larger packages and more recipients. For example, a 15GB parcel sent to one person uses three credits; a 1GB file sent to 9 people uses two.

Memeo Send is undeniably easy to execute, which for many, will make it an attractive alternative to zipping and e-mailing large files, or uploading them to an FTP site, especially if the company decides to foot the bill. Regardless, some conveniences would make Memeo Send more user-friendly still. It should calculate your file size and credit cost before a send, so you can adjust your haul as needed. It would also be nice to have control over which folder hosts your inbound file transfers. The default setting brings them to the file path My Documents\Memeo Send\Received Packages.

While Mac users can also abort downloads as they're received, Windows users will need to wait until Memeo Send completes the delivery to delete it. For larger packages, this can take a few solid minutes.

Though there are a few soft spots, Memeo Send's cross-platform support, secure transfer, digital package tracking, and limitless size allowances could make it a solid workplace replacement for a desktop file-transfer client like YouSendIt (Windows | Mac).

Jessica Dolcourt reviews the latest and greatest smartphone apps, in addition to a healthy dose of Windows software. E-mail Jessica and follow her on Twitter.
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by Super2online August 12, 2009 6:03 AM PDT
I can easily see the USPS, Fedex, UPS websites implementing similiar functionality without to much trouble since they all have this type of capability already implemented for real packages.
Reply to this comment
by MemeoFan August 12, 2009 6:23 AM PDT
Thanks Jessica. We appreciate the comments and suggestions. One other item I would like to mention is that with Memeo Send, the receiver can download while the sender is still uploading. We think this creates a better and faster experience for everyone.

Cheers. Robert@memeo
Reply to this comment
by Zer0Wolf August 12, 2009 6:29 AM PDT
I think this is a great product. But just so I understand better, apart from this feature you mentioned, how does this compare to file sharing services that already exist like rapidshare or filefactory?
by MemeoFan August 12, 2009 7:08 AM PDT
Zer0Wolf - You're right, there are many file sharing services. Here are some differences 1) We think it's just plain easier to use than others 2) receiver can download while the sender is still uploading - making the experience faster 3) it's more conveneient since the reciever can downlaod via Web browser or desktop application 4) there are no file size limitations 5) tracking features and download notifications are standard for this product where many others require higher level "memberships" for these features 6) If your upload or download is interrupted with an Internet outage (of you have to leave) the program will continue where it left off when you restart - you don't need to start over.

Hope this helps

robert@memeo
by brownpw August 12, 2009 6:59 AM PDT
Why wouldn't you just use Google?
Reply to this comment
by dxhdxh August 12, 2009 7:29 AM PDT
UPS already had this sort of thing for YEARS....and its not much of a money making business.

http://findarticles.com/p/articles/mi_m0EIN/is_1999_June_16/ai_54897703/

UPS's version was VERY well done, had a great open API and other good features.
Reply to this comment
by PaulFrench August 30, 2009 3:08 PM PDT
Ultimately, a solution like this only answers the first of a series of questions.

The first question is, "How do I send a large file when my email administrator won?t let me?? Memeo Send gives you a way to do this, and it gives you a tracking component, which is really important; people are seeking the ability to track, especially because email doesn?t provide any sort of guarantee of delivery (with, maybe, the exception of a return receipt).

But what Memeo Send appears to completely lack is any sort of data privacy?any sort of governance?and that is really important. It can be used by John Q. Public to send some highly secure intellectual property that was never designed to be shared outside of his company?s walls. His email system might even be policy enabled, but by using Memeo Send, he?s going outside the scope of that governed and managed solution that the IT department and the legal department, while trying to define those policies, spent a lot of time and money on.

And with this thing, this ?spend a dollar, send a big file? solution, that effort to maintain data privacy and governance is completely defiled. That?s where companies should be terrified! These things are sprouting up all over the place and ignoring the other questions, the ?policy and governance? questions, which are answered by the most important aspects of a managed file transfer solution.

?Does this person have the right to send it? When did they send it? Who else might?ve had access to it? Can it be proved that the proper recipient received it??

Memeo Send simply does not answer these questions.

Paul French
VP, Product & Solutions Marketing
Axway
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