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April 22, 2009 9:00 PM PDT

Norton Online Family to leave beta, remain free

by Seth Rosenblatt
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Editors' note: In the original version of this blog, we used the beta name for this product. The official name is OnlineFamily.Norton.

Back in February, Symantec debuted a new security program that sought to help parents talk to their kids about how they use the Internet. OnlineFamily.Norton has been a free beta since then, but this Monday at midnight, the program will leave beta and remain free at least until the end of 2009. The program was originally called Norton Family Online.

OnlineFamily.Norton makes your child's surfing habits available from any browser.

(Credit: Symantec)

This parental control suite provides parents with an interesting and possibly unique approach to online child safety. OnlineFamily.Norton does provide a blacklist, boilerplate for most parental control software. However, the suite offers more than just an On/Off switch, and provides tools that encourage communication between parents and their children.

There's a wide range of control over what sites a child can access. The restrictions can vary from a strict no-access policy that can block specific sites and site categories, to a more lenient notification e-mail sent to the parents when the child visits sites that parents merely want to be warned about. On the child's side, kids are given the option of e-mailing their parents when they're blocked--if the parents allow those e-mails in the first place.

Jody Gibney, product manager for OnlineFamily.Norton, said, "We want to encourage a different philosophical approach, encouraging parents to talk to kids instead of setting up an adversarial relationship." To further that, the program's House Rules can be customized to suit the needs of individual children within each family, a useful feature since a teenager will have different browsing and social-networking interests than an 8-year-old.

The dashboard for OnlineFamily.Norton will change slightly from the beta release, highlighting the options available to parents.

(Credit: Symantec)

It's impossible for a kid not to know that OnlineFamily.Norton is running on their computer's background, since it warns them that it's activated. The log-in process requires that the Norton Safety Minder for Windows and Mac be installed first. The program allows kids to view the House Rules independently of their parents. Parents, on the other hand, are able to see what sites their children have been visiting, including search results for terms the child has queried.

However, the program doesn't provide "reams and reams of information," as Gibney put it. "We want to provide [parents] with enough information to start a discussion without overwhelming them." The program will flag social-network profile inconsistencies, such as discrepancies in a child's stated age or name, for example.

The differences between the beta and the free version are apparently limited to interface enhancements designed to streamline the setup process and provide better access to the information that OnlineFamily.Norton collects. The free version will be available at midnight on Monday. A one-year subscription starting January 1, 2010, is expected to cost $60.

Seth peers into the deep, dark corners of software so that you don't have to. He has yet to suffer a single nightmare about OS/2. You can follow him on Twitter.
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by monkeyfun14 April 22, 2009 9:26 PM PDT
There's a wide range of control over what sites a child can access. The restrictions can vary from a strict no-access policy that can block specific sites and site categories, to a more lenient notification e-mail sent to the parents when the child visits sites that parents merely want to ME warned about.

"me" should be replaced with "be"
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by omnawaz May 6, 2009 11:04 PM PDT
This is a nice service and shows the thought leadership from Symantec. I am a customer. This service is addressing parent's fears and concerns about this kids being on-line all the time and unsolicited contact and access of their personal information by strangers.

However, what is missing today is parental controls for cell phones, the new PC. It is even more critical for parents to be able to connect with their kids and know what they are doing on the cell phones. Cell phone provide unrestricted access to Internet for kids. Sexting has become a pandemic and needs to be addressed quickly. Having parental controls on cell phones and PC discourages children from engaging in such behavior because they know that their parents will find out. MobiZim (www.mobizim.com) is a startup which is delivering parental controls on cell phones.

I expect that OS manufacturers will address this down the road (2-3 years) and provide a basic level, similar to Windows Vista and Mac OS X of parental controls for their phone OS. A family needs a single service that address all the cell phones in their household. Today it is a must have on PC and it should be the same for cell phones.
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by amandades May 7, 2009 7:26 PM PDT
It is good to see that people are starting to think about childrens safety and parental controls on cell phones. It is important. I have not tried the new service from Mobizim, but definitely planned to do it.
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by jeremiah33 August 15, 2009 7:37 AM PDT
I think that Norton's tool, Family Online, is an useful tool to prevent kids to visit restricted sites which can hinder our kids' innocense. I approve this useful tool. It was about time.
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