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April 13, 2009 5:34 PM PDT

Trillian Astra's still alive, beta available

by Seth Rosenblatt
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Editors' note: At 2:30 p.m., April 14, we added information about the Instant Lookup feature and other in-chat features. Updated information can be found at the bottom of the post.

Trillian Astra sports a modern look--but Trillian's skins have never failed to impress.

(Credit: Screenshot by Seth Rosenblatt/CNET)

The first of the multiprotocol chat clients, Trillian got its start nine years ago and had been updated with some regularity through 2005 and 2006. It was included in the Google Pack, a collection of freeware that Google was supporting. On the heels of Trillian 3.1, Cerulean Studios announced that Trillian 4, code-named Astra, was in development, and would finally port the service to Mac and Linux.

Except for the occasional minor announcement, that was the last big news about Trillian. Competition from more frequently updated services like Pidgin, Digsby, and Adium has drawn away fans, but now there's a private beta of Astra that seems to be accepting invitation requests from everybody who wants one. You can sign up for the Astra beta here--let us know if you don't get an invite, because it seems that Cerulean is taking all comers.

Back when it was announced, Astra sounded great. Support for even more chat protocols, better encryption protection, and a downloadable contact list were just a few of the tantalizing features. Facebook integration was added to the list, eventually, but by that time, many users had moved on. Astra, as it stands now, is good at what it does--but the competition has caught up.

It does everything that it should do at this point. It services multiple chat protocol, including mainstream services like Yahoo, AOL, Google, and ICQ. MySpaceIM is supported, and Skype is included, but it requires the program to be running before it can be accessed through Astra--just as Skype does with other multichat applications. It includes POP3 and IMAP account notifications rolled in alongside the Facebook and Web mail notices.

There are other useful tweaks and changes. By default, a pop-up window will appear when you receive a chat. Click on it once and you'll see two options, one for a standard Reply and the other for a Quick Reply. The Quick Reply will open a text field in the pop-up that you can write your response in, while hitting Reply will bring up the main chat window. Video chat and Webcam support are supported by default, and three view modes are available for changing up your chat window appearance.

The main chat window can feature individual contacts or chats grouped in a tab, as well as three styles for viewing the chat text.

(Credit: Screenshot by Seth Rosenblatt/CNET)

Astra is extensible, and impressively only crashed once, when I was jumping from a Gmail notification to the actual mail message. When you install though, don't just cruise through the process on auto-pilot or you'll wind up with the Weather Channel toolbar and the Ask.com toolbar. Two other problems stuck out: the news ticker that appears at the top of the chat window can't be removed or even configured to run headlines that are useful to you, and the search function in the Options menu doesn't work. This makes it difficult to navigate through the overhaul, since many features have changed in the update.

It feels faster and smoother than previous versions of Trillian, but that's the least it should be, considering when its last update happened. The Astra skin feels slick and modern, but it can be a bit irritating at first as important features blend into the background because of a lack of contrasting colors. Overall, the experience feels smoother than I remember Trillian being, although I probably haven't touched it in about two years.

Trillian Astra is a good chat client, and it doesn't suffer from a "too little, too late" syndrome. This is a solid, modern multichat client. The question that won't be answered until it finally comes out, though, is whether anyone still cares.

Update: What I referred to above as the news ticker, Trillian calls the "Instant Lookup." It's accessible in Preferences under the Chat option. Users can configure which feeds or Instant Lookups appear, although that's not readily apparent. Click on an item to modify it and an X will appear on the right side. Click the X to remove the item, and remove all of them to remove the news ticker completely. You can add RSS feeds or "lookup" services using the buttons at the bottom of the window, but overall it's not an intuitive process. The X's could appear by default, for example, or there could be mouse-over instructions.

There's also a default feature that I neglected to point out that underlines in certain words green. Mouse over the word or phrase and the Wikipedia definitions will appear. Click on one of those words and a menu appears from which you can Copy the definition to the clipboard, Search for the term on the Web, or View the Wikipedia entry by loading the Wikipedia page. While the first and third options worked flawlessly, the Search feature took me to the Cerulean Studios Web page and tried to download an app without an extension.

I stand by my initial analysis of Astra's new features that while they're useful, they're hard to configure and some are still buggy or nonfunctional.

Seth peers into the deep, dark corners of software so that you don't have to. He has yet to suffer a single nightmare about OS/2. You can follow him on Twitter.
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by April 13, 2009 6:01 PM PDT
The first of the multi-protocol IM clients?

I was using a multi-protocol IM client back in 1999. It was called EveryBuddy.

http://web.archive.org/web/20000920071927/http://everybuddy.com/
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by rreddy4 April 13, 2009 6:06 PM PDT
With regards to removing the news ticker, you need to go into the preferences and then manually delete all the pre-installed news tickers. After deleting all of those, the ticker will no longer show in the chat window.

As a former Astra, I got fed up with how slow they were pushing the updates. We would go weeks without hearing a peep from these guys on whether there was any progress being made. Even though it is in beta now, I don't expect it to leave it until the end of the year since they have such low standards. On top of that, they are still trying to make people purchase the pro subscription to use some really basic features like full chat history that are otherwise free elsewhere. They lost my respect because of those two things. Since jumping ship, Digsby has done some real good and has a lot of potentially, when you consider Digsby got to where it is today in half the time CS took to develop Astra to ge
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by GotAMD April 13, 2009 6:20 PM PDT
As rreddy4 said, the news ticker bar is fully configurable (or removable) with your own RSS feeds. If you want it to go away, simply delete all the defaults.
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by thelastsamurai April 13, 2009 6:39 PM PDT
I was a former user of Astra too but Digsby done a pretty good job =) I am happy with Digsby now
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by qtrolazyg April 14, 2009 10:12 AM PDT
I was a former Digsby user. I got tired of waiting for their features! So I'm glad to be in the Trillian product.
by pd83 April 13, 2009 9:46 PM PDT
hmm meebo anyone? you don't have to download any program. you can sign on and chat through the browser. and u can detach the im window from the browser into its own window. the days of downloading the im programs are gone.
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by firefoxluva95 April 14, 2009 7:15 AM PDT
I still prefer a physical program running in case Meebo goes down temporarily. It's always a good idea to have a back up plan and mine happens to be Digsby.
by idfubar April 25, 2009 10:03 PM PDT
One situation which would necessitate having a native client installed would be to facilitate IM access from a restricted area (e.g. Meebo is blocked by a proxy & mobile phones aren't allowed but you can VNC to a machine in an unrestricted area)...
by CyberTails April 13, 2009 10:16 PM PDT
I love Astra, The only gripe I have with it is that the skin it comes with by default is only used for 30 Days, luckily though, you can use the Cobalt Theme, which is similiar to 3.x's Whistler
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by cristianodiaz April 14, 2009 2:48 AM PDT
The news ticker can be configured under Preferences-->Chat-->Instant Lookup. One feature of Trillian Astra that I find very useful is the ability to disconnect Trillian remotely on another computer. For example, if you leave it signed in at work, you can disconnect it from home.
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by tundey April 14, 2009 5:19 AM PDT
As a former Trillian user as well, Astra's public beta is way way too late to the party. Disby (as buggy as that is) and others have stolen their thunder. Trillian was innovative when it first came out. But now almost every feature in Astra is available elsewhere. So sad!
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by MadLyb April 14, 2009 5:22 AM PDT
Was a Pro subscriber and a Trillian user for years, but a person can only wait so long.
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by Ed0719 April 14, 2009 5:58 AM PDT
I agree. I purchased a Pro license many years ago, and used Trillian for a long while. However, I suffered with less and less functionality as other chat clients progressed and left Trillian unable to do much more than a basic text message, and even that didn't work half the time. But there was always the carrot at the end of the stick: "But Astra is going to be so cool!". Sorry, I stopped waiting 2 years ago, the world has moved on. And the arrogance and downright insolence by the Trillian "fanboys" in their online forums whenever anyone simply asks about a problem with their software makes it an unpleasant task to try and get help for it. Sorry, Trillian, it most definitely is "Too little, Too late."
by firefoxluva95 April 14, 2009 7:16 AM PDT
I got switched over to Digsby and Meebo.
by umbrae April 14, 2009 7:39 AM PDT
Just got my key today and I am excited. I use Trillian and love it. Very light weight and simple for compiling your accounts into one easy to use interface.
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by redsunrising3 April 14, 2009 11:18 AM PDT
i've been trying for over a year now to get in on the beta test and have yet to have any success...being a mac user i assumed they would want as many testers as possible but i guess not
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by abunge09 April 15, 2009 8:11 AM PDT
I signed up for the beta....how long does it take to get a response? I want to test it for mac.
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