While everyone's been in an uproar about Netflix pricing, few are discussing Netflix itself--and what's still broken about it. Netflix needs its pricing model problems fixed, but Netflix also could use some improvements to how its service works, too--particularly on mobile devices.
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As a service, Netflix is at a crossroads. Is it streaming? Is it a DVD delivery service? Is it best as both? For myself, even though I subscribe to the DVD/streaming combo plan, I find myself rarely playing the DVDs I order. They sit on a shelf and collect dust. That's because I'm not a big living-room TV watcher: I cut the cable cord over a year and a half ago, and prefer to use my iPad, iPhone, or laptop to easily stream video. So, to me, Netflix is a streaming-video service.
Therefore, let me address Netflix's faults on those terms: as a streaming-video entertainment service. While we're venting our frustrations over paying more for what Netflix offers, there's no better time to cast an eye on what still doesn't work well on Netflix to begin with. Fix what's broken with Netflix, and maybe, if the service improves, it just might be worth a higher subscription price after all.… Read more