Some organizations inspire a feeling of dread.
"Oh, I have to deal with the DMV today. Where's my Xanax?"
Apple, though, has long held a reputation for making its customers feel like they're bathing in chocolate sauce. With a glass of champagne in their hands.
So it's curious that a new study by Forrester suggests that Cupertino is slipping a touch.
As The Wall Street Journal reports, this is the third year that Forrester has been measuring the satisfaction people feel (defined along parameters such as ease of interaction and enjoyability of interaction) when dealing … Read more