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Retail

High-tech software for retailers discreetly tracks customers

Imagine that you're the proud owner of a good old-fashioned brick-and-mortar shop. Now imagine a software service that gives you a snapshot of what's hot and what's not in your store. That's what Prism Skylabs offers.

The San Francisco startup has developed technology that uses video captured by security cameras to track customers' movements and create "heatmaps." The images represent an aggregate of all the shoppers' whereabouts in the store and which items they touched. For retailers, it's a valuable tool for making decisions about product placement and floor layout.

Prism Skylabs also … Read more

IBM app marries augmented reality, comparison shopping

HANOVER, Germany--IBM showed off technology today designed to let people use their smartphones to take command of their real-world shopping.

Big Blue showed an app idea from IBM Research in Haifa, Israel, that uses image recognition to identify products on store shelves, then lets people sort those products by attributes such as price and nutrition information. A customer could select only gluten-free products, pick food that's from nearby, or filter electronic gadgets by operating system.

"The same experience people expect online is available in the store," said Amnon Rebak, a research staff member on the project, at … Read more

Google's Andy Rubin: 'No plans' to open Android stores

So, last week an "extremely reliable source" told blog 9to5 Google there was big news coming: Google was planning to build standalone retail stores in the U.S. to sell Android devices, and the first outlets might even be open in major metropolitan areas in time for the holidays.

Andy Rubin, who heads up Google's Android business and also qualifies as an extremely reliable source when it comes to this particular company, offered a different appraisal during a meeting with reporters in Barcelona today during Mobile World Congress. "Google has no plans, and we have nothing … Read more

HTC One puts ultrapixels over megapixels

There can only be one CNET Update:

Tuesday's tech news roundup looks into the HTC One, the company's new flagship smartphone. To help HTC stand out again, the One has an aluminum body, a redesigned Sense interface, and an animated photo mode called Zoe. Most notable is the rear camera with 4 megapixels -- but HTC uses the term "ultrapixels" because the photos can pick up more light. Most top smartphones boast 8-megapixel cameras, but HTC says megapixels are a misunderstood metric for consumers. The HTC One will be available in March at AT&T, … Read more

Why Google's stores shouldn't look so much like Apple stores

Some engineers have never dated a real person.

They've tried to, but it's hard for them to appreciate that real people don't necessarily use data to make decisions -- especially when it comes to love.

Perhaps their most embarrassing moments come when they try to mimic what non-engineers do in order to make themselves more attractive.

This mirrors some of the little issues that the Google brand has had over the years in becoming, well, human.

When you've spent you life believing that facts are everything, it's hard to imagine that people might prefer, oh, … Read more

Apple store forced to change its name

Extraordinarily, Geoff Fisher has never been sued by Apple.

He's used its name for 20 years on the front of his little store. Yet somehow no one has come to his door pretending to be a local policeman -- or even actually being one -- and demanding to search his premises.

This is odd, given that his store is called the Apple Shop. Still, it doesn't sell products made by Apple, but products made from apples -- specifically, cider.

Everything seemed fine for many years. People would come into the store in Wroxham Barns, England, and they would … Read more

Politicians push bill to help states collect online sales tax

A group of Republicans and Democrats yesterday reintroduced a federal bill that could cost online retailers and customers more money.

The Marketplace Fairness Act would allow states to require online vendors to collect sales and use tax on certain out-of-state purchases. Only businesses with less than $1 million dollars in annual U.S. sales would be exempt.

The bill was debated by the Senate last year but went nowhere. Now a group of 35 House members and 18 senators are trying again. And they're optimistic the bill will pass this time, according to The Hill.

The bill's top … Read more

Staples will reportedly begin selling Apple products in U.S.

Apple products will soon be showing up at Staples stores, according to tweets from employees at the office supply store chain.

Regis Mulot, the vice president of international human resources at Staples, made the announcement this afternoon:

After Canada, #Apple products arecoming to #Staples in US. Great news!

— Regis Mulot (@FrenchHR) February 15, 2013

In addition to Mulot's tweet, Erin LaFlamme, a Strategic Accounts coordinator at Staples, tweeted her joy at the deal (and the apparent gift of Apple pie):

Thanks #Apple for letting #Staples sell you...oh, and for the delicious apple products to celebrate at... instagr.am/p/Vuezsgk6_t/Read more

Apple's former retail chief ends lands at U.K. chain

Apple's unceremoniously departed retail chief John Browett has a new gig.

The former executive, who Apple said no longer worked for the company as of last October, has landed at U.K.-based retail chain Monsoon Accessorize.

In his new role as the chief executive, Browett will oversee more than 1,000 stores, The Financial Times reports (subscription required). That's more than twice the size of Apple's retail empire, which is currently at 400 stores.

In a statement Monsoon Accessorize founder Peter Simon said the company went through "an extensive search" to find a new … Read more

Apple 'unrivaled' in innovation, 'elegant experience,' Cook says

Apple CEO Tim Cook today defended the company's cash hoard, said that innovation is in the corporate DNA, added that the smartphone market may be the best ever and outlined his acquisition strategy. He also knocked the PC industry's focus on specifications and noted the iPad is the "poster child" of the post-PC era.

Cook, speaking at the Goldman Sachs Technology and Internet Conference in San Francisco, addressed Wall Street analysts and investors for the second consecutive year. Generally speaking, Cook has been much more open with investors than former CEO Steve Jobs.

The overall theme … Read more