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1) Check to see if your download is blocked

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Internet Explorer settings:

1. Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
2. Now click the "Sites" button.
3. Type in "download.com" with no "quotes" and no "www".
4. Uncheck the checkbox at the bottom that says, "require server verification..."
5. Click Close > click OK.
6. Click your browser´s back button and try downloading the product again.

Firefox settings:

1. Go to > Tools > Options > Security tab
2. Now click the "Exceptions" button.
3. Type in "download.com" with no "quotes" and no "www".
4. Click Allow > click Close > click OK.
5. Click your browser´s back button and try downloading the product again.

If you still can't get your download to start, you can file a help ticket with our support staff. You can also check here for more Download.com help.

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