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Internet Explorer settings:

1. Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
2. Now click the "Sites" button.
3. Type in "download.com" with no "quotes" and no "www".
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5. Click Close > click OK.
6. Click your browser´s back button and try downloading the product again.

Firefox settings:

1. Go to > Tools > Options > Security tab
2. Now click the "Exceptions" button.
3. Type in "download.com" with no "quotes" and no "www".
4. Click Allow > click Close > click OK.
5. Click your browser´s back button and try downloading the product again.

If you still can't get your download to start, you can file a help ticket with our support staff. You can also check here for more Download.com help.

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